The Senior Manager of Support leads a team to enhance the Global Customer Support vision, focusing on team growth, efficiency, and escalation resolution. This role involves performance management, hiring, training, and process improvement to ensure a world-class customer experience while collaborating across the company to meet strategic goals.

The Senior Manager, Partnerships at Klaviyo will lead a team responsible for managing and growing the partner ecosystem in APAC. This involves driving growth, ensuring customer success, and optimizing partner experience. Responsibilities include overseeing agency partnerships, coaching team members, tracking performance metrics, and collaborating with various teams to enhance partner offerings.

As a Principal Partner Manager at Klaviyo, you will build and manage strategic relationships with Global and Regional System Integrators and key Agency Holding Groups, working to align Klaviyo's services with their business goals and drive co-marketing efforts. You will also engage with the APAC regional team, act as a trusted advisor, and coach partners on leveraging Klaviyo for business growth while exceeding revenue goals.