Handle inbound phone and email customer enquiries, resolve complex issues or escalate appropriately, build strong customer and internal relationships, and prioritise cases to deliver positive outcomes.

Manage a portfolio of employer clients for novated leasing: build relationships, drive employee engagement and participation, develop account plans, support renewals, advise on salary packaging/FBT, maintain records in Salesforce, and identify growth opportunities.

Process and reconcile customer payments, post accounts receivable transactions, support month-end, generate receivable reports, collect payments, and resolve customer payment queries via phone and email.