Jobs at AIA Group Limited

Investigate and resolve escalated life insurance complaints (including complex IDR/EDR), manage complaints to regulatory SLAs, prepare cases for independent review committees, and recommend resolutions to stakeholders.

Manage a portfolio of complex group insurance claims, ensure high-quality assessments that meet SLAs, maintain stakeholder relationships, transfer skills from development initiatives, contribute to claims strategy and projects, and support team goals.

Manage and assess superannuation death benefit claims per fund rules, legislation and trustee discretion. Review beneficiary submissions, prepare trustee recommendations, communicate empathetically with claimants and legal representatives, maintain accurate records, manage risk and compliance, and use claims systems and workflow platforms to deliver timely, fair outcomes.

Provide operational support for enterprise risk and governance: maintain frameworks and policies, uplift AI utilisation, improve ICFR controls, report and track risks, advise stakeholders, run training and capability uplift, and support executive and board governance committees.

Lead technical design and hands-on development to migrate on-prem data warehouses to Azure Databricks. Build scalable ingestion, curation and transformation pipelines, own data modelling, ETL automation, DevOps, data quality, security and performance optimization. Manage and mentor onshore/offshore data engineering teams and collaborate with stakeholders to align data products with business priorities.

As a Case Manager in Group Claims at AIA, you will manage a portfolio of claims, resolve disputes, and ensure timely outcomes while communicating effectively with customers.