Jobs at AIA Group Limited

Supports financial planners with advice administration, customer meeting preparation, research, documentation, record management, advice implementation, and annual service obligations. The role also involves customer engagement, cross-business collaboration, compliance training, legislative awareness, risk management, and maintaining timely, high-quality outcomes for clients.

Leads AIA Australia's enterprise customer marketing and communications strategy across life and health insurance. Oversees lifecycle communications, governance, customer engagement, retention, CRM and marketing automation capabilities, personalisation, consent management, and cross-functional delivery. Uses customer insights, data, journey analysis, and experimentation to improve communications and customer outcomes while ensuring regulatory, privacy, risk, and compliance standards. Builds stakeholder alignment, influences enterprise decisions, and drives continuous improvement across customer journeys.

Lead end-to-end UX and UI design strategy for complex digital products, services, and customer journeys. Partner with CX, product, technology, and senior stakeholders to shape roadmaps, improve usability and accessibility, govern design systems, and deliver scalable omnichannel experiences. Use research, data, validation, automation, and AI to simplify processes and improve customer and business outcomes. Provide hands-on design leadership, coaching, and design practice maturity within a nine-month contract.

Manage a portfolio of income protection and total permanent disability claims, ensuring timely and sustainable outcomes. Responsibilities include investigating and resolving disputes, meeting service-level agreements, managing stakeholder relationships, and preparing customer communications, including complex and adverse decision advice. Candidates need prior claims assessing experience in life, workers compensation, or health insurance, along with strong relationship management and a customer-first approach.

Supports People and Culture operations through workforce reporting, data analysis, data quality assurance, governance administration, remuneration and performance cycle support, and process improvement. The role maintains workforce and governance records, prepares reports, coordinates actions, documents procedures, and partners with stakeholders to improve operational efficiency and reporting accuracy.

The Performance Marketing Manager executes data-driven campaigns across direct and partner channels to drive customer acquisition, lead generation, conversion, and new business growth. Responsibilities include managing full-funnel campaigns, optimizing customer journeys, analyzing performance data, leading experimentation, reporting results, and collaborating with Distribution, Partnerships, Digital, Data, Product, and Operations teams while meeting regulatory and brand requirements.

Leads technical design and delivery of data engineering solutions migrating legacy data warehouses to Azure Databricks. Responsibilities include hands-on development, data modelling, ETL automation, DevOps, data quality, security, performance optimization, stakeholder collaboration, and mentoring onshore and offshore engineers. The role requires building scalable ingestion, curation, and transformation frameworks aligned with business requirements and architecture.

Serve as the primary liaison between Data Office leadership and project technical teams to coordinate requirements, track data-related dependencies, risks, and issues, promote adherence to Data Office standards, support onboarding and governance, and maintain visibility and reporting on data-related project activity.

Prepares statutory, group, local, and regulatory financial reports, financial statements, audit schedules, balance sheet reconciliations, and control certifications. Supports internal and external audits, resolves reporting discrepancies, maintains accounting documentation, and coordinates with finance stakeholders across entities and regions. The role also contributes to process improvement, UAT, month-end closing, regulatory submissions, and guidance for junior team members.

Supports Group and local financial and management reporting, including consolidation, analysis, quality review, process improvements, controls, and responses to reporting queries. Ensures business-unit submissions comply with Group standards and reporting procedures. Maintains process manuals, control checklists, and training materials while supporting system and process enhancements across a multinational, regionally oriented environment.

Manage end-to-end Group Office Expense governance, reporting, analysis, forecasting, budgeting, and recharge consolidation. Partner with finance stakeholders and cost-center owners, support management reviews, maintain compliance and audit readiness, coach FP&A team members, and drive process standardization, automation, optimization, and system enhancements.

Leads Procurement Support Operations and Accounts Payable across shared services. Oversees daily operations, KPIs, controls, process manuals, systems, budgets, compliance, stakeholder relationships, and continuous improvement. Acts as a business partner to Finance and local business units while managing teams, talent development, succession planning, and operational projects. Requires extensive procurement and payables leadership experience, advanced accounting and reporting knowledge, and familiarity with Ariba, Concur, SAP, and emerging AI tools.

Perform general accounting activities, including preparing and reconciling ledger accounts, recording and analyzing transactions, preparing financial statements and statutory reports, supporting budgeting and forecasting, analyzing variances, and assisting with accounting project documentation.

Manage finance-related business transition and transformation projects from demand intake through delivery. Responsibilities include defining project scope and deliverables, coordinating resources, monitoring schedules and progress, identifying efficiency opportunities, reporting cost or quality deviations, maintaining stakeholder relationships, and overseeing project governance, gate reviews, post-audits, and quality control.

Provides accounts payable finance operations for AIA companies across Asia Pacific. Processes invoices through Ariba and SAP using three-way matching, handles staff claims and payments, resolves vendor and requester queries, prepares AP reports, investigates invoice exceptions and GRIR items, completes month-end reconciliations, follows accounting policies and internal controls, and supports KPI reporting under agreed service levels.

Support insurance and reinsurance accounting by recording transactions in SAP, performing reconciliations, supporting month‑end close, preparing IFRS 17/4 reporting and variance analysis, maintaining controls and documentation, assisting audits, and contributing to process improvements and UAT.

Perform investment accounting tasks including journal entries, reconciliations, investment reporting, and financial statement preparation. Collaborate with cross-functional teams, support investment operations, help develop accounting policies, and maintain compliance with accounting standards and regulatory requirements.