Teams at Algolia

Manage a portfolio of APAC customers to drive adoption, retention, and expansion of Algolia. Build consultative relationships, run business reviews, coordinate with Solutions Architects and Sales, identify risks and upsell opportunities, document ROI, and act as the voice of the customer to improve product and processes.

Partner with customers to drive adoption of Algolia's search platform through technical onboarding, solution design, workshops, hands-on implementation, documentation, and cross-functional escalation to ensure long-term customer success.

Serve as a trusted technical advisor to enterprise customers to design, implement, and optimize Algolia search and discovery solutions. Lead project delivery, troubleshoot implementations, prototype solutions, consult on architecture and UI best practices, expand product adoption, produce reusable content and tooling, and liaise with Product and Engineering to influence roadmap and resolve feature requests.