Teams at Align Technology

Responds to customer inquiries, complaints, and requests through phone, email, and mail; routes issues, documents contacts, monitors service trends, and supports treatment status and sales follow-up. Assists clinical, sales, and marketing teams with appointment setup, database updates, guest logistics, payment processing, materials preparation, and training. Maintains knowledge of orthodontic concepts, company processes, and product information while meeting service quality and performance metrics.

Manages APAC logistics, warehousing, inventory, customs clearance, shipping, returns, demo assets, invoices, and 3PL performance for iTero medical devices. Oversees SAP and Salesforce inventory and distribution processes, ensures documentation and trade compliance, resolves shipment issues, tracks deliveries, and maintains vendor relationships. Supports regional projects, regulatory requirements, and corrective actions while ensuring adherence to ISO 13485, GDPMD, and local regulations.

Manage Korea entity accounting operations, month-end close, AR/AP, fixed assets, cash, intercompany transactions, reconciliations, statutory and tax reporting. Support K-GAAP and US GAAP reporting, SOX controls, audits, and external advisors. Lead marketing OPEX reviews, forecasting, planning, and finance analysis while partnering with internal stakeholders and the Finance Manager.