Teams at Anthropic

Provide technical support for Anthropic products, handling billing, account, and complex API issues. Investigate and resolve escalated user problems, support high-priority customers, participate in APAC pager duty, and collaborate with engineering and internal teams. Improve support processes, user satisfaction, and efficiency while creating technical resources and closing knowledge gaps. The role requires strong written communication, empathy, technical curiosity, ownership, and comfort working in a fast-changing environment.

Lead APAC go-to-market enablement for all field functions, building regional onboarding, practice-based learning, manager coaching, launch readiness, and feedback systems. Adapt global programs for APAC languages and cultures, measure behavioral impact, and partner with regional and global GTM leaders. The role requires creating a scalable enablement function, supporting sellers through AI-driven practice and coaching, and influencing stakeholders across markets.

Lead Anthropic’s go-to-market strategy for digital-native businesses and startups across Australia and New Zealand. Build and manage a regional sales team, own pipeline, forecasting, consumption targets, customer acquisition, and account expansion. Develop startup ecosystem relationships, partner with cloud providers, collaborate cross-functionally on localized offerings, and represent ANZ priorities globally. The role requires extensive technology sales leadership, startup ecosystem credibility, consumption-based sales experience, and the ability to communicate technical products to varied stakeholders.