Teams at Apex Group

Manages incidents and complaints within superannuation administration, including impact assessments, root cause analysis, remediation planning, post-incident reviews, reporting, and systemic issue identification. The role coordinates internal and external stakeholders, implements control improvements, calculates remediation compensation, supports client incident meetings, and documents learnings to prevent recurrence. RG 146 and strong knowledge of superannuation obligations are required.

Owns end-to-end release governance across core and customer-specific software branches. Responsibilities include release planning, Git branching and merge governance, QA and regression coordination, release readiness gates, go/no-go decisions, deployment assurance, stakeholder communication, Azure DevOps and GitHub Enterprise workflow improvements, release metrics, and continuous process improvement.

Manage client relationships for real asset fund portfolios while overseeing fund accounting, NAV and reconciliation reviews, financial statements, capital activity, investor onboarding, AML/KYC compliance, tax statements, regulatory reporting, audits, and fund structure implementation. The role also requires client communication, issue resolution, procedure improvements, budgeting, SLA preparation, and coordination with senior management, auditors, investors, and internal teams.