Teams at Australian Financial Complaints Authority (AFCA)

Provide high-level executive support to the CTO: manage diary and leadership rhythms, organise meetings, prepare executive communications and presentations, streamline workflows using collaboration tools, act as stakeholder contact, support recruitment/admin tasks, manage travel/expenses and drive engagement initiatives while proactively solving problems and collaborating with the EA community.

Lead design and delivery of an enterprise learning strategy for a major scams prevention transformation. Conduct needs analysis, create blended learning assets (eLearning, videos, guides, workshops), partner with SMEs, deliver face-to-face and virtual training, drive continuous improvement, and champion modern instructional design to enable behavioural change across the organisation. 12-month contract.

Assess and resolve consumer and small business complaints about general insurance products. Gather evidence, apply AFCA criteria and legal/industry guidance, use alternative dispute resolution, investigate complex matters, and draft clear preliminary assessments and decisions. Liaise with consumers and financial firms to progress complaints efficiently and fairly.