Teams at Australian Financial Complaints Authority (AFCA)

Design and embed an end-to-end case management framework for Scams EDR: define future-state processes and operating models, translate regulatory and business requirements into workflows, create guidance and training, identify risks and improvements, and support implementation and operational roll-out across data, systems and stakeholders.

Lead quality engineering and test management across a major enterprise transformation. Define QA strategy, champion automation and AI-enabled testing, oversee functional, integration, API, performance, security and accessibility testing, manage vendor assurance, establish metrics and reporting, and build and mentor a high-performing quality engineering team within a scaled Agile (SAFe) environment.

Lead end-to-end solution architecture for data, analytics and AI initiatives; translate enterprise strategy into delivery-ready designs; embed security, privacy, governance and responsible AI; guide cloud data platforms, integration, pipelines, modelling and serving; manage architectural risk, technical debt and roadmaps; and influence stakeholders across a complex regulated organisation.