Teams at Australian Payments Plus

Manage and improve IT service management across Incident, Problem, and Change Management. Investigate recurring and high-impact incidents, identify root causes, coordinate remediation, monitor service performance and service levels, maintain service information and catalogues, and drive continuous improvement across technology teams. The role focuses on restoring services quickly, reducing risk, preventing recurring issues, and improving service reliability and operational effectiveness.

Provide responsive workplace technology support for applications, devices, connectivity, infrastructure, identity, and access issues. Diagnose and resolve incidents, provision and configure technology, escalate specialist issues, communicate clearly with employees, meet service levels, maintain accurate records, and identify continuous improvement opportunities. The role emphasizes customer service, ownership, patience, organization, and explaining technical issues to nontechnical users.

Serve as the bridge between customers, product and technical teams to onboard members to payments platforms. Manage multiple onboarding workstreams, capture and document business and system requirements, facilitate technical workshops, coordinate stakeholders, support testing and operational readiness, and drive continuous improvement of onboarding processes and documentation.