Jobs at AustralianSuper

Senior Business Analyst on a 12-month contract to gather and validate functional and non-functional requirements, map current and future processes, manage risks/dependencies, support business case and RFP activities, drive process improvements, support change integration, and engage stakeholders to deliver data privacy management enhancements.

Manage end-to-end contact centre incidents, coordinate investigations and remediation, support third-party providers, strengthen risk and control frameworks, partner with Risk/Audit/Fraud/Operations, monitor risk indicators, prepare post-incident reviews and governance reporting, and implement continuous improvement initiatives.

Manage end-to-end resolution of complex member disputes, including EDR cases. Conduct detailed investigations, interpret superannuation legislation, prepare written submissions, liaise with external dispute schemes, represent the Fund in conciliations, maintain complaint records, and identify trends to drive continuous improvement.

Provide first-line compliance support for Member Operations with a focus on insurance operations, reviewing member communications, assessing insurance incidents, contributing to breach assessments and remediation, interpreting superannuation and financial services regulations, and building stakeholder relationships.

Hands-on data governance role supporting Investment domain: perform data impact assessments, implement governance frameworks, define controls, lineage, classifications and glossaries, monitor rollout and reporting, support governance forums and roadmaps, and collaborate with business, data and technology teams to uplift data maturity and ensure compliance with data standards.

Lead Fund-wide FP&A delivering decision-ready insights, multi-year planning and quarterly forecasts. Oversee project financials, drive systems and process improvements (automation), lead and develop a small FP&A team, and partner with Finance Systems to inform strategic prioritisation and senior stakeholder decisions.

Manage a portfolio of complex death claims end-to-end, support claimants with empathy, coordinate with insurers and third parties, maintain case queues and workflows, and resolve cases efficiently while supporting team members.

Support the CFO by running day-to-day CFO office operations, ensuring governance and coordination across Finance. Draft and quality-assure board/committee papers, provide technical finance input, track priorities and deliverables, surface risks, and coordinate leadership communications to enable executive decision-making and efficient Finance function delivery.