Teams at AustralianSuper

Senior Business Analyst on a 12-month contract to gather and validate functional and non-functional requirements, map current and future processes, manage risks/dependencies, support business case and RFP activities, drive process improvements, support change integration, and engage stakeholders to deliver data privacy management enhancements.

Manage end-to-end contact centre incidents, coordinate investigations and remediation, support third-party providers, strengthen risk and control frameworks, partner with Risk/Audit/Fraud/Operations, monitor risk indicators, prepare post-incident reviews and governance reporting, and implement continuous improvement initiatives.

Manage end-to-end resolution of complex member disputes, including EDR cases. Conduct detailed investigations, interpret superannuation legislation, prepare written submissions, liaise with external dispute schemes, represent the Fund in conciliations, maintain complaint records, and identify trends to drive continuous improvement.