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Agency • Artificial Intelligence • Cloud • Internet of Things • Software • Automation
Manages the full customer renewal lifecycle, including renewal planning, customer engagement, quotations, forecasting, purchase orders, contracts, and churn reduction. Achieves renewal quotas, maintains Salesforce records, identifies cross-sell and upsell opportunities, resolves renewal risks, and collaborates with Sales, Customer Success, and channel partners. Provides renewal reporting and supports process improvements while managing a complex portfolio of enterprise accounts and executive stakeholder relationships.
Agency • Artificial Intelligence • Cloud • Internet of Things • Software • Automation
Provide advanced technical support for enterprise SCADA environments serving critical infrastructure customers. Responsibilities include resolving complex software, integration, communications, and performance issues; leading root-cause investigations; supporting installations, upgrades, migrations, and commissioning; troubleshooting HMI, alarms, databases, historians, and communications; validating fixes with development teams; documenting solutions; and advising customers. Occasional client-site travel is required.
