Teams at Bazaarvoice

Own strategic outcomes for a portfolio of Enterprise clients as a senior individual contributor. Serve as executive-level advisor, run EBRs, define success metrics, forecast renewals/expansions, drive product adoption, orchestrate cross-functional account teams, and mitigate escalations to deliver ROI from Bazaarvoice's UGC platform.

Lead APAC Client Success strategic team during a 12-month interim, managing ~9 people across Enterprise and SMB/Mid-Market. Drive retention, renewals, expansion, and CSAT using data and CS tooling. Own executive client relationships, escalate client issues cross-functionally, and ensure team continuity and clean handover.