Capco Innovation & Technology Culture

What types of products or services does your engineering team work on/create? What problem are you solving for customers?

At Capco, we build reusable AI assets and bespoke solutions for banks, insurers and fintechs, so clients can move from pilots to safe, production-grade AI. Think genies: assistants that automate business-analyst busywork, streamline data workflows and supercharge claims/service desks with instant summaries and next-best actions. We package these as our Smart Suite, modular accelerators plus services that meet any maturity level and integrate with existing tech stacks. We tackle the real enterprise blockers, such as fragmented data, legacy systems and governance, so AI ships faster, stays compliant and scales across the organization, informing related customer experiences, software development lifecycle processes, product innovations and more.

Tell us about a recent project where your team used AI as a tool. What was it meant to accomplish? How did you use AI to assist?

We built a compliance copilot that turns dense regulations and internal policies into an auditable, living workflow. The mission: Remove ambiguity, create a single source of truth for compliance managers, auditors, and product teams, and compress review cycles.

How Capco Engineers Use AI

• “Retrieval-augmented generation: An LLM, fine-tuned, answers compliance questions with citations to regulations and internal controls.”
• “Document intelligence: It extracts controls from PDFs and policy docs into a normalized catalog.”
• “Risk engine: It scores gaps and suggests remediation.”
• “Human-in-the-loop: Subject matter experts review and approve with full audit trails.”
• “Impact: Reviews complete in days instead of weeks, with fewer escalations, more consistent decisions and clearer audit evidence, so teams ship without surprises.”

What would that project have looked like if you didn’t have AI as a tool to use? How has AI changed the way you work, in general?

It’s like moving from typing a password to using face unlock: faster, fewer steps and more reliable. Without AI, we’d ship a brittle rules-based portal and hand-coded parsers. Hitting similar scope would take about two times longer to reach the minimum viable product, reviews would stay manual and every regulation/update triggers more code and regressions. Outcomes vary by reviewer, and audit evidence is scattered.

Why this excites engineers: You’ll treat AI as power tools; build LLM services with privacy-by-design; stand up vector/retrieval augmented information pipelines; wire eval-as-continuous integration and prompt observability; and co-design with risk/compliance, encountering a modern stack, real production stakes and measurable impact.

How AI Changed the Way Capco Engineers Work

• “Retrieval-first: Natural-language Q&A with citations by default.”
• “Policy-as-code: Guardrails, personally identifiable information controls and human-in-the-loop built in, not bolted on.”
• “SME collaboration: Legal/compliance can update knowledge/policies without rewrites.”
• “Developer leverage: AI helps with tests/refactors/docs so engineers focus on data, architecture and reliability.”
• “Net effect: Instead of a narrow, high-maintenance tool, we deliver an adaptive copilot that shortens reviews to days, scales with new rules via content updates, and ships with the trust signals regulated teams need.”