Teams at Citi

Provide technical and business support for Citi applications in production: monitor systems, perform start-of-day checks, reconcile risks, troubleshoot and escalate incidents, maintain documentation, support releases, drive stability and efficiency initiatives, coach junior analysts, and ensure compliance with SLAs and security procedures.

The Application Support Tech Lead Analyst partners with technology teams, addresses system issues, provides solutions, and influences business decisions with communication skills, ensuring system integration and compliance with regulations.

Lead application support efforts, partner with technology and business teams to analyze, define, and implement complex system enhancements and problem resolutions; document requirements; identify risks and propose mitigations; coach junior analysts; influence strategic decisions and ensure compliance with policies and regulations.