Jobs at Civica

Hands-on Engineering Manager leading a team of 4–6 engineers while contributing technically. Responsibilities include coaching, Agile/Scrum delivery, software design and coding practices, roadmap planning, stakeholder communication, quality improvement, and delivery metrics. The role requires full-stack development, cloud-based SaaS experience, web and API development, DevOps and SRE knowledge, and experience with testing and automation.

Deliver software implementation, consulting, training, troubleshooting, and support services for Civica Altitude across local government customers in Australia and New Zealand. Analyze council processes, redesign workflows, resolve escalated issues, document solutions, and provide expert guidance on rates administration, debt recovery, customer enquiries, financial administration, legislation, and compliance. Collaborate with internal teams, meet project targets, support product improvements, and build strong customer relationships.

Generate new business for Civica by finding opportunities, building senior-level relationships, qualifying pipeline, progressing deals, and working cross-functionally to win public sector software contracts.

Manage software implementation projects for local government customers, including deployments, upgrades, migrations, and module rollouts. Lead projects from initiation through go-live and hypercare while coordinating councils, consultants, engineers, and product teams. Responsibilities include stakeholder management, project planning, RAID management, reporting, budgeting, forecasting, risk mitigation, governance, workshops, steering committees, and status meetings across multiple concurrent projects.

Lead transformation of APAC LiveOps into a modern SRE and CloudOps capability. Define operating model, improve reliability, observability, incident response, automation and infrastructure as code. Partner with Product, Platform, Security and regional teams to reduce downtime, increase resilience and embed SRE practices across the region while building and coaching high-performing teams.