Teams at Civica

Provide L2 support for Civica's Carelink health and community care software: troubleshoot and resolve technical issues, manage multiple support requests to meet SLAs, liaise with customers and internal teams, maintain accurate documentation and knowledge base articles, apply product knowledge, and contribute to QA and product quality improvements.

The role involves advising education organisations on financial management, implementing systems, and delivering training programs to improve operational outcomes. It focuses on enhancing financial processes in education.

Lead presales engagement across APAC for Financials opportunities in Education and Local Government. Shape customer vision, design demonstrations, run workshops, influence solution strategy, support bids, and engage executive stakeholders to position Civica as a trusted GovTech partner.