Jobs at Clio

Lead enterprise AI adoption among Australian and APAC law firms and in-house legal teams. Engage senior legal stakeholders, demonstrate Clio’s AI solutions, design and manage technology pilots, guide workflow transformation, and measure customer outcomes. Partner with account executives, marketing, product, and sales teams to influence buying decisions and improve go-to-market strategy. Represent Clio in the legal innovation community and help establish the Legal Architect function across APAC.

Own customer onboarding and ongoing success across APAC by delivering tailored training, guiding customers to first value, monitoring account health, resolving complex issues, managing escalations, and reducing churn. Partner with Sales and Customer Success teams, identify cross-sell opportunities, champion product adoption, capture feedback, improve documentation and processes, mentor junior colleagues, and lead projects that enhance service delivery and team culture.

Lead and mentor a systems engineering team supporting large-scale SaaS production environments. Define architecture, author infrastructure-as-code, operate AWS-managed services, build observability and automation to reduce production resolution time, and partner with product teams on security, performance, reliability and velocity. Recruit, hire, and develop engineering talent while occasionally contributing hands-on to diagnose and resolve production issues.

Act as a customer-facing full‑stack engineer for Clio Operate APAC: troubleshoot 2nd/3rd-line escalations, build custom UI and C# server plugins, resolve full‑stack issues (UI to DB), create documentation and tutorials, partner with product, and help scale implementations across enterprise clients.