Jobs at CMC Markets

Develop, maintain, and enhance risk models, run stress and scenario analyses, and produce risk reports and dashboards. Monitor KRIs across CFD and stockbroking businesses, advise senior leaders, drive improvements in risk reporting and analytics, and collaborate with Dealing, Finance, Treasury, Compliance and senior management to support decision-making and project delivery.

Respond to client queries by phone, email, live chat, and messaging while delivering exceptional customer service. Represent CMC Markets as a brand ambassador, identify opportunities to improve client experience, and work rotating shifts between 7:30am and 8:00pm. The role includes comprehensive training in trading platforms and the RG146 Financial Regulatory qualification. Strong English and Mandarin communication skills, resilience, adaptability, and permanent Australian work eligibility are required.

Supports lifecycle marketing campaigns across email, SMS, push notifications, and in-platform channels for Australian and New Zealand customers. Builds and tests campaigns in Braze, supports automated customer journeys, manages audience segmentation and personalization, coordinates content and approvals, performs QA, assists with A/B testing, and reports campaign results. The role is designed for someone developing expertise in CRM and lifecycle marketing.

Convert warm-to-hot leads into active trading accounts, identify high-value clients, build prospective and existing client relationships, understand investment needs, and recommend relevant financial products and services. The role involves meeting sales and conversion targets, collaborating with Marketing and Premium Client Management, supporting onboarding, and maintaining a client-focused, professional approach.

Lead end-to-end transformation programmes across ANZ, including strategy, mobilisation, process redesign, vendor transitions, pilots, and scaled rollouts. Build business cases, governance structures, delivery plans, risk registers, and benefits tracking. Diagnose process issues using data and workshops, collaborate with Product, Technology, and Data teams, and influence senior stakeholders. Ensure service continuity, regulatory compliance, and audit readiness within a financial services environment.

Performs manual QA testing for C#/.NET applications deployed on AWS, covering backend services, SQL Server data validation, and JavaScript web interfaces. Responsibilities include test planning, test data preparation, script execution, defect tracking, regression testing, usability and performance testing, release management, and test reporting. Collaborates with developers and stakeholders in an Agile, fast-release environment to ensure reliable software delivery.

Lead corporate services across Australia and New Zealand offices, overseeing facilities, property management, workplace safety, front-of-house services, travel, vendors, budgets, and a small team. Drive consistent workplace operations, continuous improvement, process simplification, system enhancements, and effective employee experiences across multiple locations.

Provides desk-facing functional and technical support for options trading systems and derivatives workflows. Investigates incidents, configuration and data issues; supports releases, testing, documentation and business-as-usual processes. Develops and maintains tactical Python scripts, operational tools and automation under guidance. Works closely with traders, quants, operations and technology teams to translate business needs into workflow improvements and resolve business-critical issues quickly.

Investigate and resolve complex customer complaints for online trading and investment services from start to finish, including AFCA escalations. Prepare well-reasoned written responses, work with Trading, Technology, Operations, Compliance, Legal and Risk, identify root causes, support governance and regulatory reporting, and recommend improvements to customer outcomes.

Lead BI engagement with stakeholders across Compliance, Risk, Finance and Operations. Translate complex requirements into data models, reports and ETL solutions using Snowflake/DBT and BI tools. Mentor team members, drive requirements framework, support ad-hoc and regulatory reporting, and promote self-service BI while ensuring data governance and delivery for trading platforms.

Support global operational tax reporting and compliance across multiple jurisdictions. Prepare and review FATCA, CRS, US withholding, AIIR and CARF filings; manage transaction taxes like FTT and Stamp Duty; reconcile tax reporting; review tax treatment of instruments and corporate actions; improve system tax functionality and processes while collaborating with Group Tax and project stakeholders.

The Senior Software Engineer will develop and deliver high-quality code for stockbroking platforms, focusing on backend functionalities and integrating APIs while collaborating with stakeholders to align solutions with business objectives.

Join a 16-month graduate program as a contributing software engineer on trading technology squads. Build core software engineering skills, support Agile delivery and production, then progress to AI-native projects (prompt engineering, agent workflows, data/retrieval, knowledge bases, AI evaluation and governance). Learn trading platform operations while working on real business problems and emerging AI solutions.

Senior SRE role responsible for improving reliability, availability, and performance of large-scale .NET and TypeScript systems. Establish SLIs/SLOs, lead incident response and post-incident reviews, enhance observability (OpenTelemetry, metrics, logs, traces), automate operations, design IaC with Terraform, troubleshoot production issues, support CI/CD and capacity management, create runbooks, and participate in on-call rotation. Must maintain professional and regulatory training.

Lead lifecycle marketing for Australia & New Zealand, managing a team and the Braze platform to design, execute and optimise automated email, push and journey-based campaigns. Partner with Product, Data, Technology, Compliance and partners to use customer insights, experimentation and AI to drive onboarding, activation, engagement, retention and reactivation.

Lead lifecycle engagement with white-label and banking partners, build and optimize automated journeys in Braze, coordinate campaigns and approvals, use customer insights to drive onboarding, activation, migration, retention and platform adoption.