Lead APAC enterprise operations team supporting feed managers, onboarding and support specialists. Manage escalations, perform root-cause analysis, ensure feed quality and data integrity, configure/mapping across file types and APIs, optimize product feeds, report performance, collaborate with paid channels, identify process improvements and upsell opportunities.

Manage a hybrid portfolio of named and scaled accounts to drive Net Revenue Retention. Own onboarding, adoption, renewals, expansion, and advocacy through one-to-one strategic management and one-to-many digital programs. Monitor health, mitigate churn, lead escalations, and partner cross-functionally to translate customer insights into growth. Measure success via NRR, renewal performance, expansion pipeline, engagement, and churn reduction.

The Senior Product Manager for Payments will lead product strategy and execution for the Payments and Financial Services portfolio, driving outcomes and aligning cross-functional teams to enhance merchant experiences and product capabilities.