Commerce Offices

Lead complex e-commerce technical implementations, integrations, and platform migrations. Manage scope, timelines, budgets, risks, and stakeholder communications. Serve as primary client contact, enable partners, read API documentation, and coordinate cross-functional teams to deliver mid-market projects.

Manage a hybrid portfolio of named and scaled accounts to drive Net Revenue Retention. Lead onboarding, adoption, renewals, expansion, and churn mitigation through strategic plans and scaled lifecycle programs. Monitor customer health, coordinate escalations, forecast portfolio performance, and partner cross-functionally to deliver value, increase adoption, and grow revenue.