Commerce Offices

Support HR Business Partners by managing employee relations, performance management, HR policy compliance, HR/COE program execution, office experience and events, workplace safety, onboarding/terminations, and HR data analysis to improve retention and employee experience.

Manage a hybrid portfolio of named and scaled accounts to drive Net Revenue Retention. Lead onboarding, adoption, renewals, expansion, and churn mitigation through strategic plans and scaled lifecycle programs. Monitor customer health, coordinate escalations, forecast portfolio performance, and partner cross-functionally to deliver value, increase adoption, and grow revenue.

Lead APAC enterprise operations team supporting feed managers, onboarding and support specialists. Manage escalations, perform root-cause analysis, ensure feed quality and data integrity, configure/mapping across file types and APIs, optimize product feeds, report performance, collaborate with paid channels, identify process improvements and upsell opportunities.