Jobs at Contour Education

Lead Contour’s organisation-wide learning framework, own onboarding and career pathways, and run the Contour Leadership Academy. Coach Team Leaders, deliver facilitation and Predictive Index debriefs, use engagement data to target capability gaps, and recruit and develop a junior coaching team as the program scales.

Own Contour’s multi-entity finance function below the CFO, leading month-end and year-end close, executive reporting, audit readiness, cashflow forecasting, compliance, controls, and working capital management. Lead entity integrations, finance process automation, AI adoption, dashboards, and ERP or BI implementations. Manage and develop Finance Analysts and a Junior Accountant while partnering with operational and executive leaders to support national growth.

Own high-value and high-risk family relationships from onboarding through outcomes. Lead difficult retention, renewal, and save conversations; create success plans, monitor student progress, identify risks, and drive early intervention. Support newer team members through coaching and shared best practices, gather feedback, identify additional opportunities, and generate referrals. The role is Melbourne-based across Glen Waverley and CBD campuses with hybrid working.

Handle complex customer escalations across phone, email, and SMS; resolve scheduling and billing issues; track requests through closure; maintain accurate family records; and identify process improvements. The role requires strong communication, composure, organisation, and judgment, plus familiarity with HubSpot and AI tools. Work involves shifts between 9am and 9pm, including some evenings and weekends, across Melbourne campuses with hybrid flexibility.

Lead the NSW HSC Physics curriculum by mapping NESA syllabuses, sequencing topics, directing resource production (≈100 workbooks/year), designing student support, and acting as final quality gate to ensure polished, scalable educational materials.

Own and maintain the NSW subject curriculum source-of-truth: map NESA syllabus and exams, set pacing and benchmarks, brief and direct Resource Developers for workbook production, sign off on materials, design student support resources, and ensure high-quality, exam-focused curriculum delivery.