Teams at Cover Genius

Lead and grow the engineering team responsible for BrightWrite’s personalization systems, including real-time offer selection, recommendation, experimentation, and contextual bandit capabilities. Own the technical roadmap, architecture, reliability, observability, and operational excellence of the platform. Partner with Data Science to productionize models through serving, registries, feature pipelines, and monitoring while ensuring regulatory compliance and measurable customer and partner impact.

Manage Cover Genius’s social and community channels, including publishing, engagement, customer inquiry triage, review moderation, reputation management, and platform optimization. Develop data-driven audience growth strategies, track sentiment and performance metrics, and coordinate with Customer Success and Communications teams on escalations. Manage Glassdoor and partner with Talent on employer branding, recruitment marketing content, and employee advocacy initiatives.

Develops end-to-end full-stack features for the Customer Experience team. Owns complex frontend and backend initiatives, shapes service architecture, establishes engineering standards, improves reliability and efficiency, and collaborates with product, business, and customer stakeholders. Requires strong TypeScript, React, Node.js or NestJS, web architecture, API, database, microservices, DevOps, and cloud deployment expertise.