Teams at Cover Genius

Lead APAC complaints operations for Cover Genius, owning end-to-end complaint resolution, AFCA liaison, regulatory compliance, IDR/EDR case management, systemic issue remediation, and reporting. Collaborate with Legal, Insurance, Claims and Product to drive improvements, use complaint data for insights, and scale an AI-augmented complaints team across APAC.

Lead development, governance, and optimisation of embedded insurance products across ANZ. Drive product design, underwriter sourcing, compliance (DDO/RG146), policy wording, performance reporting, and partnership proposals while managing underwriter relationships and monitoring regulatory changes to maintain competitive, compliant products.

The Senior Software Engineer will design and maintain solutions for internal assessors and partners, focusing on scalable solutions, AI integration, and technical excellence in web development and coding practices.