Jobs at Darktrace

Manage technical customer success for cybersecurity platform users by building relationships with security and IT stakeholders, creating adoption plans, identifying use cases, monitoring customer health, resolving technical blockers, and supporting renewals and expansion. The role translates complex technical concepts into practical guidance, accelerates time-to-value, informs account strategy, and represents customer feedback internally. This is a 12-month maternity leave contract with employee benefits.

Manage technical customer success for cybersecurity platforms by driving adoption, value realization, security operations integration, risk mitigation, customer health, renewal readiness, and expansion. Build relationships with security and IT stakeholders, develop success plans, identify use cases and adoption gaps, resolve technical blockers, provide health insights, and advocate for customer needs internally.