Teams at Databricks

Lead and grow a global team of Designated Support Engineers delivering white-glove post-sales technical support. Hire, mentor, and scale the team, drive process improvements and KPIs, coordinate across field, product, and engineering to resolve technical issues, run support QBRs, and advocate for enterprise customer needs to improve satisfaction and time-to-mitigation.

Provides high-touch technical support to Databricks’ largest customers by troubleshooting complex Spark, SQL, Delta, streaming, ML, and AI issues. Performs root-cause analysis, develops proofs of concept, monitors performance, creates playbooks, trains customer teams, and partners with Field Engineering, R&D, NOC, Sales, and Product teams. Acts as a trusted technical advisor during customer engagements and business reviews.

Provide high-touch technical support to Databricks’ strategic customers by troubleshooting complex Spark, SQL, Delta, streaming, ML, and AI issues. Perform root cause analysis, build and monitor proofs of concept, develop support playbooks, train customer teams, improve support processes, and advocate for customers. Partner with Field Engineering, Sales, Product, R&D, and NOC teams during customer engagements, including onsite technical presentations and production issue resolution.