Jobs at Datacom

Advise enterprise and government customers on CX and CCaaS transformations. Lead discovery, design strategic roadmaps, specify AI-enabled contact centre solutions (Conversational/Agentic AI, LLMs, IVR), support implementation, integration, testing, training, and adoption, and contribute to pre-sales and thought leadership.

Support internal service lines with technology procurement and product operations: process orders, manage vendors and stakeholders, optimise costs, coordinate post-sales fulfilment, handle billing reconciliation, and deliver reporting and procurement administration.

The Intelligent Automation Architect designs and governs enterprise automation solutions, leads technical discussions, and manages automation engineers to optimize operational outcomes.

Design and implement Saviynt identity governance and access management solutions for enterprise clients. Gather and analyse business and technical requirements, develop integrations and workflows, define architecture and technical specifications, engage stakeholders, and support maturation of IAM capabilities including IGA, PAM, SSO, and MFA.

Lead presales and delivery of complex infrastructure, networking and security solutions. Define architecture standards, produce HLD/SOR/SOW documentation, support RFP/RFQ responses, cost and price managed services, mentor solution architects, and drive cloud/hybrid Azure and Microsoft 365 designs aligned to Datacom frameworks.

Provide 2nd/3rd level application support across multiple clients, manage incidents and problems to SLA, coordinate with internal teams and vendors, participate in on-call 24/7 roster, support service transitions, contribute to projects, and improve operational processes and documentation.

Customer-facing professional services role delivering IT infrastructure projects: design, configuration, testing, deployment and pre-sales support. Serve as technical lead for implementations (remote or on-site), manage scope, schedule and budget, and collaborate with customers, partners, sales and technical teams.

As a Senior Endpoint Engineering Specialist, you'll design SOE architectures, provide 3rd-level support, and develop processes for cloud-first productivity solutions. You'll mentor team members and ensure a healthy work environment.

Lead AI development projects, focusing on generative AI solutions and cloud-native engineering. Collaborate with teams to deliver innovative software solutions.

The Senior Solution Specialist for M365 will design, build, and support Microsoft 365 solutions, lead migration projects, and provide technical guidance to customers. Responsibilities include facilitating workshops, developing documentation, and ensuring best practices in M365 environments.

Lead financial module implementations of Datacom's Datascape ERP for local government customers. Deliver business analysis, solution design, configuration, training and support; translate business needs into functional requirements; resolve product issues and produce training and documentation to drive better financial processes and outcomes.

As a Senior Mobility Analyst, you will manage EMM systems, lead technical support, and ensure exceptional customer experience while troubleshooting and improving system efficiency.

The Endpoint Engineering Architect will create and maintain desktop environments, provide expert advice, mentor engineers, and support customer digital transformation initiatives.

The Desktop Support Engineer role involves providing technical support, hardware setup, software deployment, and maintaining customer infrastructure, ensuring client satisfaction and adherence to service agreements.

Maintain and improve reliability, scalability, security, and performance of enterprise platforms. Implement IaC, observability, monitoring, and CI/CD; support incident response and on-call rotations; automate operational tasks; support multi-cloud (Azure, AWS, GCP), containerised workloads (Docker, Kubernetes), and platform governance; conduct DR planning (RTO/RPO) and drive service improvements.

As a Senior DevOps Engineer, you will establish operational excellence through automation, manage code and platform lifecycles, and engage with customers while ensuring high availability and compliance.

Lead the migration to ServiceNow by defining architecture, managing integrations, ensuring governance, and collaborating with stakeholders for a successful implementation.

Drive revenue by building direct relationships with end-user organisations and channel partners in Sydney. Respond to quotes, manage opportunities in CRM, negotiate with clients and vendors, and communicate technical solutions. Focus on government and non-government clients, ensuring excellent customer experience from quoting to ordering while learning and representing major technology brands.

Serve as the bridge between finance and engineering to translate complex accounting processes into developer-ready product specifications, map user journeys, research requirements, partner with product and QA teams, and drive improvements across ERP financial workflows to ensure compliant, usable financial software.