Jobs at Datacom

Designs and delivers Microsoft Dynamics 365 Finance and Supply Chain Management solutions for enterprise customers. Leads discovery sessions, presales workshops, solution architecture, RFP responses, estimates, Statements of Work, and implementation roadmaps. Advises on integrations, data, security, reporting, governance, and Microsoft technologies while partnering with consulting, delivery, and technical teams. Supports architecture assurance, commercial engagement shaping, mentoring, and practice development.

Senior Technical Business Analysts will gather and translate business requirements into technical specifications, user stories, acceptance criteria, process flows, and documentation. The role partners with product, engineering, testing, and delivery teams to support API design, integrations, system enhancements, and API-led solutions. Responsibilities include analyzing systems, data flows, dependencies, and integration requirements across Agile and SAFe environments, with emphasis on API security, cloud concepts, SQL, and complex technology ecosystems.

Provide functional support for Dynamics 365 Finance environments, resolving incidents and service requests within SLAs. Troubleshoot ExFlow and other ISV solutions, manage user access, data fixes, configuration, and period-end support. Deliver minor enhancements and continuous improvements while following ITSM processes. Collaborate with customers and technical teams to diagnose issues, translate business needs, support testing and releases, maintain documentation, and build strong customer relationships.

Lead the end-to-end response to major IT incidents, coordinating technical teams, vendors, customers, and senior stakeholders through resolution. Responsibilities include incident triage, escalation management, communications, documentation, post-incident reviews, governance, reporting, process improvement, and maintaining incident playbooks. The role also participates in an on-call roster and requires strong cross-functional leadership in complex, multi-vendor environments.

Serve as a technical escalation point within the Microsoft 365 Centre of Excellence, delivering and improving modern workplace services. Manage Microsoft 365 collaboration, communication, security, identity, and access solutions, including Exchange Online, Teams, SharePoint, OneDrive, and Azure AD. Guide customers on adoption and productivity outcomes while providing hands-on engineering expertise across authentication, email security, conferencing, and collaboration platforms.

Leads customer technology adoption by developing adoption strategies, enablement programs, training, communications, success plans, and measurable value-realization outcomes. Partners with sales, delivery, product, and vendor teams to improve technology utilization, workflow effectiveness, customer engagement, and lifecycle growth. Translates technical capabilities into business value, reports adoption insights, and supports customers using Cisco solutions.

Coordinates bid and proposal processes by gathering information, organizing documentation, writing technical content, managing internal reviews, and ensuring submissions meet specifications and deadlines. Supports the bids and sales teams with tender administration, stakeholder coordination, document control, formatting, and proposal quality checks. The role requires strong writing, organization, presentation, administrative, and Microsoft Office skills, along with experience in administrative or sales-focused work within a technical environment.

Designs, develops, integrates, tests, deploys, and supports Microsoft Dynamics 365 Finance and Supply Chain Management solutions. Builds X++ extensions, integrations, reports, workflows, data migrations, and warehouse/manufacturing capabilities. Manages Azure DevOps, LCS, environments, releases, testing, documentation, and go-live support while collaborating with functional consultants, architects, technical teams, and stakeholders across distributed Australia and New Zealand projects.

Senior D365 Supply Chain Management Functional Consultant leading workshops, solution design, configuration, integrations, data migration, testing, training, cutover, and hypercare. The role covers procurement, product information, inventory, warehousing, manufacturing, planning, distribution, costing, traceability, and stakeholder management across distributed Australia and New Zealand teams on a predominantly remote contract.

Provides onsite desktop and end-user support, including ticket triage, hardware and software troubleshooting, identity and access requests, device provisioning, mobility support, asset management, warranty coordination, and technical documentation. Ensures service-level agreement compliance while delivering clear customer communication and maintaining accurate resolution records.

Design, implement, and optimize CyberArk Endpoint Privilege Manager solutions for enterprise clients. Assess endpoint privilege models, configure application control and privilege elevation policies, translate requirements into secure designs, create technical documentation, and support stakeholder engagement, knowledge transfer, and operational uplift.

Designs, implements, and improves Delinea PAM solutions for enterprise clients. Responsibilities include leading requirements workshops, configuring credential vaulting and session monitoring, implementing password rotation and governance controls, integrating PAM with Active Directory, Entra ID, LDAP, SIEM, and identity platforms, and producing technical documentation. The consultant also supports PAM assessments, remediation, maturity uplift, project delivery, and customer knowledge transfer.

Lead the design and delivery of Microsoft Dynamics 365 Supply Chain Management solutions across procurement, inventory, warehousing, manufacturing, planning, distribution, costing, and traceability. Facilitate workshops, configure solutions, manage requirements and integrations, support migration and testing, resolve defects, deliver training, and oversee cutover, go-live, and hypercare. Build stakeholder relationships and collaborate with architects, technical teams, and distributed delivery teams across Australia and New Zealand.

Designs and maintains enterprise endpoint environments and desktop standard operating environments. Provides architectural guidance, escalation support, mentoring, customer consulting, and continuous improvement across endpoint management, Windows deployment, security, VDI, cloud, and hybrid infrastructure. The role requires strong stakeholder, communication, planning, budget, and vendor-management skills, along with eligibility for Australian Government Baseline clearance.

Lead client implementations of Atlassian solutions, including Jira Service Management, Jira, Confluence, Atlassian Guard, Rovo, and Bitbucket. Responsibilities include requirements gathering, solution design, configuration, workflow automation, integrations, security auditing, dashboards, workshops, stakeholder engagement, post-implementation support, and optimization. The role requires strong Atlassian Cloud migration and JSM expertise, ITSM and ITIL knowledge, certification or progress toward certification, and regular onsite attendance in Sydney.

Lead presales and delivery of complex infrastructure, networking and security solutions. Define architecture standards, produce HLD/SOR/SOW documentation, support RFP/RFQ responses, cost and price managed services, mentor solution architects, and drive cloud/hybrid Azure and Microsoft 365 designs aligned to Datacom frameworks.

Provide end-user IT support across the Sydney area including hardware break/fix, software deployment, remote support, device setup, ITSM ticketing, SLA-driven updates, and process improvements following ITIL practices.