Jobs at Datacom

Lead CX and AI strategy engagements: assess current-state, define future operating models, recommend CCaaS/CRM/AI platforms and architectures (MCP, A2A, APIs), design AI-enabled workflows, advise executives, and drive large-scale transformation with measurable business cases.

Lead the migration to ServiceNow by defining architecture, managing integrations, ensuring governance, and collaborating with stakeholders for a successful implementation.

Drive revenue by building direct relationships with end-user organisations and channel partners in Sydney. Respond to quotes, manage opportunities in CRM, negotiate with clients and vendors, and communicate technical solutions. Focus on government and non-government clients, ensuring excellent customer experience from quoting to ordering while learning and representing major technology brands.

Responsible for designing and delivering AWS cloud solutions, consulting with clients, managing technical integrity, and building relationships while ensuring successful project implementation.

Advise enterprise and government customers on CX and CCaaS transformations. Lead discovery, design strategic roadmaps, specify AI-enabled contact centre solutions (Conversational/Agentic AI, LLMs, IVR), support implementation, integration, testing, training, and adoption, and contribute to pre-sales and thought leadership.

Design and implement Saviynt identity governance and access management solutions for enterprise clients. Gather and analyse business and technical requirements, develop integrations and workflows, define architecture and technical specifications, engage stakeholders, and support maturation of IAM capabilities including IGA, PAM, SSO, and MFA.

The Intelligent Automation Architect designs and governs enterprise automation solutions, leads technical discussions, and manages automation engineers to optimize operational outcomes.

Advise product, development, and customer teams on payroll legislation across Australia/New Zealand. Monitor and interpret laws, lead impact assessments, translate requirements into product specs, review UX and sprint outcomes, maintain compliance documentation, triage requests against roadmap, and represent Datacom in industry consultations.

The Infrastructure Modernisation Consultant will manage IT infrastructure projects, provide technical solutions, support sales efforts, and work with enterprise customers.

Serve as technical escalation lead for the Microsoft 365 Centre of Excellence, delivering and improving Modern Workplace services across identity, collaboration, security, and productivity workloads, advising customers, and enabling adoption of Microsoft 365 solutions.

The Senior Problem Manager leads processes to identify root causes of major incidents, ensures service levels are met and collaborates with teams for effective delivery.

Lead presales and delivery of complex infrastructure, networking and security solutions. Define architecture standards, produce HLD/SOR/SOW documentation, support RFP/RFQ responses, cost and price managed services, mentor solution architects, and drive cloud/hybrid Azure and Microsoft 365 designs aligned to Datacom frameworks.

Lead architecture for managed service solutions: design and optimise technical, security, and cost architectures; prototype and validate platform changes and AI capabilities; partner with product and delivery to ensure practical, supportable solutions; maintain architecture patterns and governance; engage in client validation and service proposition development.

Lead Datapay's sales and market expansion across Australia, driving revenue and market share in enterprise, public sector, and mid-market segments. Execute direct and partner-led SaaS sales motions, manage pipeline, forecasts and complex deals, and collaborate with product, customer success, and risk teams. Begin as an individual contributor with a path to build and lead a sales team.

Customer-facing professional services role delivering IT infrastructure projects: design, configuration, testing, deployment and pre-sales support. Serve as technical lead for implementations (remote or on-site), manage scope, schedule and budget, and collaborate with customers, partners, sales and technical teams.

As a Senior Endpoint Engineering Specialist, you'll design SOE architectures, provide 3rd-level support, and develop processes for cloud-first productivity solutions. You'll mentor team members and ensure a healthy work environment.

The Endpoint Engineering Architect will create and maintain desktop environments, provide expert advice, mentor engineers, and support customer digital transformation initiatives.

Lead AI development projects, focusing on generative AI solutions and cloud-native engineering. Collaborate with teams to deliver innovative software solutions.

The Senior Solution Specialist for M365 will design, build, and support Microsoft 365 solutions, lead migration projects, and provide technical guidance to customers. Responsibilities include facilitating workshops, developing documentation, and ensuring best practices in M365 environments.

The Senior Product Analyst collaborates with Product Managers and Engineering teams to define and design solutions, facilitating analysis and prioritization while ensuring effective documentation and communication across stakeholders.