Jobs at Datacom

As a Systems Engineer, you'll manage backup systems, provide operational support, mentor team members, and ensure data protection and recovery for clients.

As a Senior DevOps Engineer, you will establish operational excellence through automation, manage code and platform lifecycles, and engage with customers while ensuring high availability and compliance.

Lead design, develop, and maintain ServiceNow integration-focused applications. Perform coding, code reviews, debugging, documentation, testing, and platform deployments. Provide technical guidance, mentor developers, liaise with stakeholders, ensure quality, scalability, and adherence to budgets and schedules.

Facilitate Scrum ceremonies, coach teams and Product Owners in Agile practices, remove impediments, coordinate deliverables across multiple teams, provide visibility to stakeholders and senior management, and promote continuous improvement.

Lead consulting engagements to design, develop and implement industry-specific IT and systems-integration solutions. Evaluate client needs, plan resources and budgets, manage consultant teams, liaise with customers during installation and testing, and contribute to proposals and strategic information systems planning.

The role involves designing multi-platform CX and CCaaS solutions, integrating AI capabilities, and providing strategic insights to enhance customer service delivery.

Lead coordination and resolution of high-impact IT incidents using ITIL best practices. Manage communications with technical teams, vendors, and stakeholders, ensure escalations and documentation, run post-incident reviews, implement lessons learned, maintain procedures and training, and participate in a 24/7 on-call rotation to minimise business disruption.

As Head of Product at Datascape, you'll set the vision and lead a team in developing AI-enabled products for local government, focusing on customer engagement and delivering impactful solutions.

Lead Datacom's AI Centre of Enablement programme management: prioritize AI use cases, build business cases, own the AI backlog, govern delivery, track benefits realisation, and manage a rotating team of project managers to scale AI initiatives across the business.

Drive revenue by building direct relationships with end-user organisations and channel partners in Sydney. Respond to quotes, manage opportunities in CRM, negotiate with clients and vendors, and communicate technical solutions. Focus on government and non-government clients, ensuring excellent customer experience from quoting to ordering while learning and representing major technology brands.

Lead the migration to ServiceNow by defining architecture, managing integrations, ensuring governance, and collaborating with stakeholders for a successful implementation.

Responsible for designing and delivering AWS cloud solutions, consulting with clients, managing technical integrity, and building relationships while ensuring successful project implementation.

The Associate Director will drive business growth by leading enterprise customer engagements, developing innovative solutions, and collaborating with cross-functional teams to promote strategic propositions.

Advise product, development, and customer teams on payroll legislation across Australia/New Zealand. Monitor and interpret laws, lead impact assessments, translate requirements into product specs, review UX and sprint outcomes, maintain compliance documentation, triage requests against roadmap, and represent Datacom in industry consultations.

The Intelligent Automation Architect designs and governs enterprise automation solutions, leads technical discussions, and manages automation engineers to optimize operational outcomes.

The Senior Problem Manager leads processes to identify root causes of major incidents, ensures service levels are met and collaborates with teams for effective delivery.

The Infrastructure Modernisation Consultant will manage IT infrastructure projects, provide technical solutions, support sales efforts, and work with enterprise customers.

The Senior Solution Architect is responsible for presales and project delivery, focusing on IT transformations and enhancing user experiences for various clients, mentoring staff, and engaging with vendors.

The Consulting Director will lead the growth of CX and digital engagement strategies, design practical roadmaps, and drive new business initiatives while overseeing a team and fostering market presence.

Serve as technical escalation lead for the Microsoft 365 Centre of Excellence, delivering and improving Modern Workplace services across identity, collaboration, security, and productivity workloads, advising customers, and enabling adoption of Microsoft 365 solutions.