Teams at Datacom

Advise enterprise and government customers on CX and CCaaS transformations. Lead discovery, design strategic roadmaps, specify AI-enabled contact centre solutions (Conversational/Agentic AI, LLMs, IVR), support implementation, integration, testing, training, and adoption, and contribute to pre-sales and thought leadership.

Support internal service lines with technology procurement and product operations: process orders, manage vendors and stakeholders, optimise costs, coordinate post-sales fulfilment, handle billing reconciliation, and deliver reporting and procurement administration.

The Intelligent Automation Architect designs and governs enterprise automation solutions, leads technical discussions, and manages automation engineers to optimize operational outcomes.