Teams at Datacom

Lead CX and AI strategy engagements: assess current-state, define future operating models, recommend CCaaS/CRM/AI platforms and architectures (MCP, A2A, APIs), design AI-enabled workflows, advise executives, and drive large-scale transformation with measurable business cases.

Lead the migration to ServiceNow by defining architecture, managing integrations, ensuring governance, and collaborating with stakeholders for a successful implementation.

Drive revenue by building direct relationships with end-user organisations and channel partners in Sydney. Respond to quotes, manage opportunities in CRM, negotiate with clients and vendors, and communicate technical solutions. Focus on government and non-government clients, ensuring excellent customer experience from quoting to ordering while learning and representing major technology brands.