Teams at Datacom

Designs and delivers Microsoft Dynamics 365 Finance and Supply Chain Management solutions for enterprise customers. Leads discovery sessions, presales workshops, solution architecture, RFP responses, estimates, Statements of Work, and implementation roadmaps. Advises on integrations, data, security, reporting, governance, and Microsoft technologies while partnering with consulting, delivery, and technical teams. Supports architecture assurance, commercial engagement shaping, mentoring, and practice development.

Senior Technical Business Analysts will gather and translate business requirements into technical specifications, user stories, acceptance criteria, process flows, and documentation. The role partners with product, engineering, testing, and delivery teams to support API design, integrations, system enhancements, and API-led solutions. Responsibilities include analyzing systems, data flows, dependencies, and integration requirements across Agile and SAFe environments, with emphasis on API security, cloud concepts, SQL, and complex technology ecosystems.

Provide functional support for Dynamics 365 Finance environments, resolving incidents and service requests within SLAs. Troubleshoot ExFlow and other ISV solutions, manage user access, data fixes, configuration, and period-end support. Deliver minor enhancements and continuous improvements while following ITSM processes. Collaborate with customers and technical teams to diagnose issues, translate business needs, support testing and releases, maintain documentation, and build strong customer relationships.