Teams at Datacom

The role involves designing multi-platform CX and CCaaS solutions, integrating AI capabilities, and providing strategic insights to enhance customer service delivery.

Lead coordination and resolution of high-impact IT incidents using ITIL best practices. Manage communications with technical teams, vendors, and stakeholders, ensure escalations and documentation, run post-incident reviews, implement lessons learned, maintain procedures and training, and participate in a 24/7 on-call rotation to minimise business disruption.

As Head of Product at Datascape, you'll set the vision and lead a team in developing AI-enabled products for local government, focusing on customer engagement and delivering impactful solutions.