Jobs at Datadog

Investigate complex customer escalations involving authentication, authorization, identity, enterprise administration, audit records, dashboards, and data visualization. Lead technical calls, coordinate cross-functional investigations, mentor support engineers, provide training, partner with Engineering and Product, and develop internal debugging tools and workflows.

Drive net-new customer acquisition across mid-market accounts by converting inbound leads, prospecting technology leaders, managing the full sales cycle, negotiating, conducting technical demonstrations, and closing opportunities. Collaborate with Sales Development Representatives and internal stakeholders while using structured sales methodologies and sales prospecting tools. The role requires regular travel to client sites across local and regional areas.

Source and engage active and passive candidates for complex, high-volume roles. Partner with recruiters and stakeholders to develop tailored sourcing strategies, build talent pipelines, map talent markets, promote openings internally, and identify diverse candidates through creative research and prospecting. Manage sourcing campaigns, analyze messaging effectiveness, support recruiting events and projects, and convert passive prospects into qualified candidates.

Conduct full-lifecycle recruiting by sourcing, screening, interviewing, negotiating compensation, and closing candidates. Partner with leadership to improve interview processes, train interview teams, maintain accurate Greenhouse data, and deliver a strong candidate experience. Manage multiple open positions independently while promoting Datadog’s value proposition and adapting to changing recruiting needs.

Lead and resolve billing, usage metering, and cloud cost escalations by diagnosing metering discrepancies, usage spikes, billing anomalies, and quota enforcement. Collaborate with Product, Engineering, and Finance to escalate bugs and improve visibility; create tooling, playbooks, and training to enable global teams; communicate cost impact to stakeholders and surface customer feedback to influence product roadmap.

Lead complex, high-impact customer incidents and escalations from response through resolution. Coordinate Support, Engineering, Product, Sales, and leadership; manage sensitive communications; improve incident processes, automation, monitoring, runbooks, and training; identify systemic issues and drive preventive technical and operational improvements. Mentor incident management staff and influence cross-functional response practices across a global SaaS organization.

Partner with sales teams to qualify and close opportunities by delivering technical presentations, product demonstrations, proof-of-concepts, and customer evaluations. Support onboarding, resolve technical concerns, escalate bugs, provide product feedback, and maintain expertise in DevOps monitoring and architecture tools. The role is hybrid and requires travel to client sites up to 25% of the time.

Manage and develop a distributed APJ team of Technical Enablement Managers delivering customer training. Drive enablement strategy, demand generation, intake and capacity planning, delivery quality, KPI performance, and program ROI. Partner with Sales, Customer Success, Engineering, Product, and Technical Solutions leadership to improve adoption and scale offerings. Coach team members, support recruiting, promote responsible AI usage, and build scalable training processes. The role requires up to 25% regional travel.

Prospect and close enterprise sales opportunities with higher education organizations across a national territory. The role owns territory relationship maps, develops customer business expertise, negotiates pricing and value, expands existing accounts, builds pipeline, identifies opportunity drivers, manages customer expectations, and maintains accurate forecasts. Regular travel to client sites is required. Candidates should have 5+ years of closing experience, success with $800K+ sales targets and $50K+ average deals, and experience selling SaaS, IT infrastructure, or similar technology to state, local, and education organizations.

Own and grow Datadog’s strategic cloud security channel partnerships across APAC. Responsibilities include recruiting and onboarding partners, driving partner-sourced revenue, enabling joint selling, negotiating agreements, coordinating technical and marketing launches, conducting business reviews, and developing partner-led solutions. The role requires quota-carrying cybersecurity or cloud security SaaS experience, familiarity with cloud hyperscalers, strong technical communication skills, and 30–40% travel.

As an Account Executive, manage the full sales cycle to acquire new customers, primarily through outbound efforts, while collaborating with internal teams.