Jobs at Dovetail

Lead technical direction and architecture for systems that process unstructured customer data at scale. Drive cross-functional projects to production, own reliability/performance/security of enterprise-grade systems, mentor engineers, raise engineering standards, and architect AI-native product features while balancing latency, cost, and reliability tradeoffs.

Lead a backend data platform team to build scalable ingestion, enrichment, and processing pipelines (including video transcription), own integrations with tools like Gong and Zendesk, coach engineers, run team rituals, and design event-driven architectures with monitoring and observability.

Lead product design for a B2B customer intelligence platform, focusing on visual design, prototyping, usability testing, and design system evolution. Collaborate with product, engineering, and leadership, conduct research and evaluative testing, prototype solutions, and ensure high-quality implementation while championing customer feedback.

The Site Reliability Engineer will enhance platform engineering by improving internal systems, supporting product infrastructure, and promoting operational practices for reliability and performance.

Design and prototype high-quality product interfaces, run usability testing and user research, collaborate with PMs and engineers, evolve the design system, and champion customer needs to drive adoption and product quality.