Dynatrace
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As a Technical Support Engineer at Dynatrace, you'll resolve technical issues for customers using the Dynatrace platform, frequently collaborating with internal teams and documenting issues for R&D escalation. You will analyze complex product problems, provide customer support through various channels, and ensure high satisfaction levels while learning and sharing knowledge about product features.
As a Site Reliability Engineer at Dynatrace, you will automate processes, enhance monitoring and alerting, assist in production incident investigations, and collaborate on product releases while ensuring efficient cloud infrastructure operations.