Jobs at EML Group

Manage a portfolio of superannuation insurance claims, including TPD, income protection, terminal illness and death benefits. Assess claims against legislation, fund rules and regulatory requirements, maintain accurate records, and communicate outcomes compassionately with members, representatives and beneficiaries. The role requires strong claims management, attention to detail, sensitive communication skills and collaboration with internal and external stakeholders.

Build and operate production machine learning infrastructure, applications, APIs, CI/CD pipelines, and LLM inference workloads. The role involves Python development, Kubernetes and Docker deployments, automation, prompt engineering, LLM evaluation, inference optimization, and collaboration with technology and business stakeholders. This is a full-time, 12-month fixed-term hybrid position in Sydney.

Provides administrative and customer-focused support to claims Case Managers and staff. Responsibilities include preparing liability letters and referral documentation, authorizing simple payments, arranging claimant travel, requesting clinical notes, responding to stakeholder queries, maintaining relationships, and supporting projects, user acceptance testing, and team coverage. This is a full-time, maximum 10-month secondment in Sydney with hybrid work available after training.

Provides legal guidance to claims teams on workers compensation matters, supports Work Injury Damages claims and statutory litigation, liaises with external legal providers, monitors legislation and case law, and contributes to portfolio reviews, presentations, and legal projects.

Manage and resolve litigated workers’ compensation claims, including Work Injury Damages claims and statutory matters before the Personal Injury Commission. Provide legal advice on legislation, regulation, policy, and emerging case law; collaborate with external legal providers; represent EML in proceedings; support claims teams and policyholders; and contribute to portfolio reviews and legal projects.

Develop and maintain workforce forecasting models using claims volumes, workloads, caseloads, and attrition data. Analyze trends, monitor forecast accuracy, identify workforce risks and opportunities, and provide actionable recommendations to leaders and stakeholders. The role also supports workforce optimization and continuous improvement within a workers compensation and personal injury claims management organization.

The Legal Group Manager oversees legal performance and capability, leads teams, manages complex claims, ensures compliance, and represents EML in regulatory forums.