Jobs at EML Group

Lead complex technology transformation projects from initiation through implementation. Manage plans, budgets, resources, risks, dependencies, governance, vendors, and executive reporting while coordinating technology, business, architecture, data, and infrastructure teams. Oversee solution delivery, integration, testing, releases, and operational transition using Agile, Waterfall, or hybrid methodologies. Translate technical information into commercial and operational impacts and ensure alignment with strategic objectives and organisational standards.

Own the Microsoft Dynamics 365 CRM and Dataverse roadmap, platform configuration, enhancements, environments, testing, releases, and service management. Translate business requirements into CRM solutions, coordinate incident and change management, support integrations and access controls, and prioritize the backlog with stakeholders and vendors. The role also manages technical debt, risks, data, and platform improvements while ensuring reliable, sustainable alignment with business priorities.

Identify and secure new business opportunities in the superannuation sector, develop proposals and value propositions, build strategic partnerships, and represent EML at industry events. The role manages relationships with superannuation funds, life insurers, administrators, and other stakeholders while providing market intelligence and supporting client onboarding and growth strategy. It is a permanent hybrid position in Sydney or Melbourne with occasional interstate travel.

Leads and develops the DevOps team while designing secure, scalable cloud and on-premises infrastructure. Builds CI/CD pipelines, manages Terraform and Ansible automation, administers AWS, Azure, VMware and Kubernetes environments, and strengthens monitoring, observability, incident response and disaster recovery. Partners with AI, infrastructure and security teams to improve developer tooling, embed security, and meet regulatory requirements. Coaches technical staff, engages stakeholders and supports reliable software delivery.

Manage and resolve litigated workers’ compensation and personal injury claims, including Work Injury Damages claims and statutory litigation before the Personal Injury Commission. Provide legal advice on legislative and regulatory matters, develop litigation strategies with external legal providers, represent EML in proceedings, monitor relevant case law, and support claims teams, policyholders, employers, and other stakeholders.

Manage an end-to-end portfolio of workers' compensation claims, liaise with injured workers, employers and health providers, design return-to-work plans, and support recovery through proactive case strategies and strong communication to achieve safe, sustainable outcomes.

Manage and improve Workday People Systems, including configuration, governance, reporting, dashboards, security administration, process design, and user support. Partner with stakeholders on digital strategy, system enhancements, change requests, and technology implementations. Create learning resources, maintain SharePoint content, and train People teams and managers. This is a six-month parental leave contract based in Melbourne or Sydney with hybrid work options.

Manage end-to-end permanent impairment claims for workers compensation agencies, ensuring compliance with NSW legislation, regulations, guidelines, quality measures, and timeframes. Provide technical and legal support for disputes and litigation, attend hearings and conciliations, and maintain effective relationships with clients, legal providers, and stakeholders. The role requires claims management experience, strong communication, attention to detail, and knowledge of permanent impairment benefits and Personal Injury Commission dispute determinations.

Manage a portfolio of CTP claims, coordinate rehabilitation providers and treatment plans, communicate with claimants and healthcare stakeholders, and support injured customers through recovery and return-to-work journeys. The role involves health promotion, regulatory compliance, personalized claims strategies, stakeholder management, and delivering empathetic, client-focused service. Full training is provided, with hybrid work available after training.

Manage a portfolio of non-significant workers compensation claims: review and analyse claims, develop and monitor Claims Management Plans, forecast and implement return-to-work strategies, and ensure compliance with legislation and company policies to achieve timely, durable RTW outcomes.

Develop and maintain workforce forecasting models using claims volumes, workloads, caseloads, and attrition data. Analyze trends, monitor forecast accuracy, identify workforce risks and opportunities, and provide actionable recommendations to leaders and stakeholders. The role also supports workforce optimization and continuous improvement within a workers compensation and personal injury claims management organization.

Manage workers compensation claims by supporting injured workers and employers, coordinating documentation and services, conducting case management, handling inbound and outbound enquiries, meeting claim-processing timelines, collaborating with injury management specialists, and maintaining accurate records. The role requires empathy, strong communication, customer service, attention to detail, adaptability across multiple systems, and proficiency with Microsoft Office Suite.

Manage a portfolio of physical and psychological workers' compensation and personal injury claims end-to-end: determine liability, coordinate treatment and payments, facilitate case conferences, liaise with injured workers, employers and providers, and support recovery and return-to-work outcomes.

Provide early, personalised face-to-face workers' compensation case management across specified Sydney regions. Conduct approximately eight community or site visits weekly, liaise with employers, providers and return-to-work specialists, deliver recovery and return-to-work plans, and support stakeholders to achieve optimal outcomes. Role requires regular regional travel and stakeholder consultation.

The Claims Consultant will manage a portfolio of workers' compensation claims, liaise with injured workers and stakeholders, and implement recovery strategies. Strong customer service and communication skills are essential.

Provide technical guidance and coaching for Group Life Insurance and Superannuation claims (TPD, Income Protection, Terminal Illness). Partner with case managers, team leaders and insurers to ensure compliance, quality assurance, process improvements and excellent customer outcomes.

The Legal Group Manager oversees legal performance and capability, leads teams, manages complex claims, ensures compliance, and represents EML in regulatory forums.

As an RTW Case Manager, you will support injured workers during their recovery by managing physical and psychological claims, liaising with stakeholders, and implementing strategies for optimal recovery outcomes. Your role includes facilitating case conferences, overseeing rehabilitation plans, and ensuring compliance with guidelines while providing exceptional customer service.

The Mobile Case Manager will provide face-to-face claims management and support workers in their return-to-work journey, ensuring compliance with NSW legislation.