Jobs at EML Group

Manage a portfolio of non-significant workers compensation claims: review and analyse claims, develop and monitor Claims Management Plans, forecast and implement return-to-work strategies, and ensure compliance with legislation and company policies to achieve timely, durable RTW outcomes.

Develop and maintain workforce forecasting models using claims volumes, workloads, caseloads, and attrition data. Analyze trends, monitor forecast accuracy, identify workforce risks and opportunities, and provide actionable recommendations to leaders and stakeholders. The role also supports workforce optimization and continuous improvement within a workers compensation and personal injury claims management organization.

Lead complex technology transformation projects from initiation through implementation. Manage plans, budgets, resources, risks, dependencies, governance, vendors, and executive reporting while coordinating technology, business, architecture, data, and infrastructure teams. Oversee solution delivery, integration, testing, releases, and operational transition using Agile, Waterfall, or hybrid methodologies. Translate technical information into commercial and operational impacts and ensure alignment with strategic objectives and organisational standards.

Manage workers compensation claims by supporting injured workers and employers, coordinating documentation and services, conducting case management, handling inbound and outbound enquiries, meeting claim-processing timelines, collaborating with injury management specialists, and maintaining accurate records. The role requires empathy, strong communication, customer service, attention to detail, adaptability across multiple systems, and proficiency with Microsoft Office Suite.

Lead the National Self Insurance assurance program, including audits, risk identification, regulatory compliance, remedial actions, and continuous improvement. Provide technical guidance on workers compensation claims and legislative requirements, monitor service levels and KPIs, and build stakeholder relationships with clients, auditors, and regulators. Lead and develop assurance and technical professionals through coaching, mentoring, and training while supporting strategic initiatives and high-quality claims management outcomes.

Manage a portfolio of physical and psychological workers' compensation and personal injury claims end-to-end: determine liability, coordinate treatment and payments, facilitate case conferences, liaise with injured workers, employers and providers, and support recovery and return-to-work outcomes.

The Technical Specialist provides guidance and training related to the SRC Act, supports case management, and optimizes recovery outcomes for employees.

Provide early, personalised face-to-face workers' compensation case management across specified Sydney regions. Conduct approximately eight community or site visits weekly, liaise with employers, providers and return-to-work specialists, deliver recovery and return-to-work plans, and support stakeholders to achieve optimal outcomes. Role requires regular regional travel and stakeholder consultation.

The Claims Consultant will manage a portfolio of workers' compensation claims, liaise with injured workers and stakeholders, and implement recovery strategies. Strong customer service and communication skills are essential.

Manage an end-to-end portfolio of workers’ compensation claims, supporting injured workers through physical and psychological recovery. Build relationships with employers, healthcare professionals, and rehabilitation providers; develop return-to-work strategies; collaborate with internal specialists; and guide claimants through recovery with empathy and professionalism. This full-time Sydney role offers work-from-home flexibility after three months.

Provide technical guidance and coaching for Group Life Insurance and Superannuation claims (TPD, Income Protection, Terminal Illness). Partner with case managers, team leaders and insurers to ensure compliance, quality assurance, process improvements and excellent customer outcomes.

The Legal Group Manager oversees legal performance and capability, leads teams, manages complex claims, ensures compliance, and represents EML in regulatory forums.

As an RTW Case Manager, you will support injured workers during their recovery by managing physical and psychological claims, liaising with stakeholders, and implementing strategies for optimal recovery outcomes. Your role includes facilitating case conferences, overseeing rehabilitation plans, and ensuring compliance with guidelines while providing exceptional customer service.

Greet visitors and clients, manage the front desk and national phone line, monitor a shared inbox, support meeting rooms and front-of-house operations, and provide administrative support to the Building Services team.

The Legal Specialist manages litigation for workers' compensation claims, providing legal advice and compliance guidance while ensuring performance targets are met.

Manage an end-to-end portfolio of workers' compensation claims, liaise with injured workers, employers and health providers, design return-to-work plans, and support recovery through proactive case strategies and strong communication to achieve safe, sustainable outcomes.

Manage a portfolio of workers compensation physical and psychological claims end-to-end, determine liability, coordinate treatment and rehabilitation, liaise with employers, providers and stakeholders, run case conferences, review entitlements and payments, and support return-to-work planning during a 6-month Guild Insurance secondment then ongoing within SIG.

The Mobile Case Manager will provide face-to-face claims management and support workers in their return-to-work journey, ensuring compliance with NSW legislation.