Teams at EML Group

Support Case Management teams by providing technical guidance on the NSW CTP scheme, improving claims management strategies, and coaching team members on liability and negligence decisions.

Serve as first point of contact for visitors and staff, manage front-of-house and meeting rooms, support national switchboard during high call volume, build stakeholder relationships, and maintain a tidy, professional reception area.

Use open-source intelligence tools to screen and gather public data for workers' compensation and personal injury claims, analyse findings, produce clear reports with recommendations, ensure accuracy and compliance with claim certifications and SIRA standards, liaise with stakeholders, and manage related administrative tasks.