Jobs at Equifax Inc.

Proactively manages Equifax Core customer relationships and services, answers complex product and usage queries, coordinates account setups and connectivity requests, resolves billing issues, escalates outages, and drives service improvements. The role requires strong customer engagement, stakeholder management, communication, strategic thinking, and collaboration with Account Management and internal operational teams.

Manage a portfolio of SME clients, conduct outbound sales calls, achieve monthly revenue targets, and identify upsell and cross-sell opportunities. Maintain accurate Salesforce records, prepare sales forecasts, conduct account reviews, build trusted customer relationships, and develop expertise in Equifax products and services. The role includes structured training and requires strong communication, resilience, time management, and relationship-building skills.

Lead a database engineering team while designing, scaling, and operating highly available enterprise data platforms. Responsibilities include database administration and performance optimization, automated provisioning through Infrastructure as Code, cloud data services, monitoring and alerting, production data pipelines, CI/CD, incident and change management, Lean practices, and technology transformation. The role requires hands-on technical leadership, cross-functional collaboration, and support for distributed teams.

Provide end-to-end onboarding and implementation support for small and medium clients integrating with Equifax products. Manage expectations, requirements, scope changes, testing, process mapping, functional specifications, and technical enquiries. Collaborate with project managers, sales, and solution consultants to deliver client solutions. The role requires business analysis experience, customer interaction, database management, XML proficiency, and understanding of business systems infrastructure.

Manage Equifax’s privacy compliance, Consumer Data Right, and responsible AI programs across Australia and New Zealand. Responsibilities include privacy risk assessments, audits, monitoring, regulatory change management, impact assessments, policy development, remediation, reporting, and practical compliance advice. The role partners with Legal, Operations, product teams, regulators, and the wider Risk and Compliance function to maintain compliance with privacy and financial services regulations.

Provides customer service and backend request fulfillment across multiple products. Resolves inquiries through email and phone, manages priorities, meets KPIs, investigates issues, and maintains strong stakeholder relationships. The role also supports continuous improvement by identifying efficiency opportunities and helping implement new processes. It is full time in Sydney, with in-office collaboration Monday through Thursday and remote flexibility on Fridays.

Supports product management through stakeholder communications, meeting coordination, performance reporting, data synthesis, customer event planning, product launches, market requirements documentation, and persona development. The role gathers and transforms business data into insights, tracks cross-functional deliverables, supports customer-facing events, and assists product managers with product lifecycle and strategic launch activities.

Lead and develop a team of Commercial Sales Specialists managing a large enterprise B2B portfolio. Own portfolio strategy, territory planning, pipeline coverage and forecasting. Drive revenue growth through targeted interventions, specialist sales execution, cross-functional collaboration, executive escalation management, and strategic alignment between Sales and Product. Foster high-performance culture and support account expansion, renewals, RFPs, and complex negotiations.

As a Product Manager, you will assess market opportunities, define product requirements, and drive the commercial strategy for identity and fraud solutions in the financial sector.

Own the lifecycle of data and analytics products: define customer needs, set strategic vision, drive technical product development, collaborate with engineering and product teams, optimize data asset performance, and communicate value to internal consumers while supporting new data product initiatives.

Lead the Identity product team to drive product strategy, manage financial performance, conduct market research, ensure compliance, and deliver innovative digital trust solutions.

Act as a subject-matter expert partnering with enterprise customers and sales to design, qualify, and transition complex data-driven solutions, manage stakeholder collaboration, mitigate operational risk, and drive DP3 platform migrations and upsell opportunities across national accounts.

Lead strategy and P&L for commercial risk products, define product roadmaps, drive GTM execution, mentor product managers, partner with data/tech/ops, manage revenue forecasting, and engage industry stakeholders to build data-driven credit solutions.

Lead translation of commercial strategy into cross-functional product roadmaps and architectural requirements. Drive market assessments, build/buy decisions, KPI tracking (revenue, cost, margin), and align delivery across Product, Data & Analytics, Technology, Legal, and Operations to modernise a cloud-native B2B data ecosystem.

Lead network operational evolution toward SRE and IaC, automate virtual appliances, resolve major incidents, support hybrid cloud migrations and data centre decommissioning, and collaborate with architecture, security, and infrastructure teams to improve reliability and automation.

Lead and manage enterprise voice and data network operations, security, vendor relationships, upgrades, incident response, capacity planning, SLAs, and regional strategy while driving automation and AI improvements and supporting a 24/7 roster.

The Compliance Manager will provide specialized compliance advice, oversee compliance activities, support investigations, and promote a compliance culture across Equifax ANZ.

Provide customer-facing email and phone support, fulfil requests across products, resolve issues quickly, manage priorities, support internal stakeholders, and contribute to process improvement initiatives to increase operational efficiency and customer satisfaction.

The Senior Government Relations Advisor will develop government relations strategies, engage with officials, analyze legislation, and advocate for Equifax’s objectives in Australia.

Manage and grow key corporate accounts for Equifax's D&B portfolio, acting as a consultative advisor to close complex B2B deals. Collaborate cross-functionally to deliver tailored data solutions, drive commercial outcomes, support QBRs, and feed market insight to product teams while standardising service levels and improving customer-facing processes.