Teams at Ericsson

Provides end-to-end technical authority across transmission, IP, mobile, residential, and enterprise networks. Troubleshoots DWDM, OTN, SDH, microwave, Ethernet, and IP/MPLS faults; leads major incidents, customer escalations, RCA, and service restoration. Monitors network performance and customer impact using EMS/NMS, Netcool, alarms, logs, and telemetry. Drives Ericsson ANO, AI/ML-enabled fault correlation, self-healing, closed-loop automation, standardization, SLA/KPI performance, preventive maintenance, and cross-functional vendor coordination.

Support 5G Core and Cloud Core solutions for carrier-grade customer networks. Lead L2/L3 incident investigations, fault isolation, service restoration, root-cause analysis, and stability improvements across UDM, UDC, Kubernetes, and cloud-native platforms. Collaborate across product, project, service delivery, IMS, EPC, RAN, and BSS teams while providing customer updates, technical guidance, RCAs, automation, documentation, mentoring, and continuous improvement.

Operate and maintain telco cloud infrastructure and SDN in a 24x7 environment. Support Ericsson cloud products, OpenStack and Kubernetes/OpenShift workloads, hyperscale hardware, storage (Ceph/ScaleIO/Nexenta), datacenter networks, load balancers and firewalls. Monitor systems, perform capacity and health checks, automate tasks with Bash/Python/Ansible, and collaborate with cross-functional teams to ensure stable, secure virtualized network functions.