Teams at Ericsson

Lead PMO governance and program controls for large-scale telecommunications transformation programs. Own integrated schedules, milestones, forecasting, risks, issues, dependencies, readiness tracking, reporting, and executive governance. Coordinate cross-functional and third-party workstreams, support change and baseline control, maintain audit records, and drive process improvements. Serve as a key contact for customer governance and program control teams across 5G, cloud, network modernization, and digital transformation initiatives.

Support and lead L2/L3 investigations for 5G Cloud Core (UDM/CCxx) incidents, perform fault isolation and service restoration, analyze logs and network flows, collaborate with product/project teams to improve stability, manage provisioning/data operations and upgrades, and drive automation, documentation and knowledge sharing to prevent repeat faults.

Leads Ericsson’s BSS/OSS network management and automation portfolio across Australia and New Zealand. Oversees project delivery, staffing, financial performance, customer commitments, solution design, presales support, process improvement, and governance. Builds and develops customer-facing teams, manages budgets and cost recovery, promotes asset reuse and best practices, and serves as the escalation interface for market and business areas.