Teams at Ericsson

Support 5G Core and Cloud Core solutions for carrier-grade customer networks. Lead L2/L3 incident investigations, fault isolation, service restoration, root-cause analysis, and stability improvements across UDM, UDC, Kubernetes, and cloud-native platforms. Collaborate across product, project, service delivery, IMS, EPC, RAN, and BSS teams while providing customer updates, technical guidance, RCAs, automation, documentation, mentoring, and continuous improvement.

Operate and maintain telco cloud infrastructure and SDN in a 24x7 environment. Support Ericsson cloud products, OpenStack and Kubernetes/OpenShift workloads, hyperscale hardware, storage (Ceph/ScaleIO/Nexenta), datacenter networks, load balancers and firewalls. Monitor systems, perform capacity and health checks, automate tasks with Bash/Python/Ansible, and collaborate with cross-functional teams to ensure stable, secure virtualized network functions.

Operate, maintain and evolve Ericsson IMS and Nokia CS Core nodes across Sydney data centers. Perform fault management, incident resolution, upgrades, capacity planning, KPI monitoring, configuration/provisioning, change MOP development, Level 3 support and vendor escalation, and maintain documentation and knowledge-base.