Teams at Fetch (fetchpet.com)

Own Fetch’s growth strategy, acquisition, conversion, lifecycle, referrals, partnerships, website, and emerging channels. Build scalable paid and organic growth engines, lead weekly creative and funnel testing, establish AI-native experimentation workflows, and manage CAC, LTV, payback, conversion, and retention metrics. Lead and coach a small growth team while partnering closely with founders to expand Fetch’s Australian consumer pet health brand.

Licensed veterinary surgeon responsible for reviewing pre-existing condition checks and clinical histories, communicating decisions to vets and pet parents via chat/phone/email, using AI tools to automate processes, and collaborating with claims, comms, and product teams to improve onboarding and customer experience.

Serve as Fetch's primary customer voice across chat, email, and phone. Lead retention and cancellation conversations, own complaints end-to-end, resolve complex claims and billing issues, improve processes and chat flows, coach new hires, and surface product gaps to cross-functional teams.