Jobs at First Focus

Lead customer experience strategy by turning feedback and operational data into prioritized improvements. Map journeys, drive initiatives with delivery teams, coach staff, report insights, and champion a customer-first culture to deliver an easy, fast, consistent, and well-informed experience.

Lead ANZ new-business sales for SMB-focused managed AI & IT services. Coach a small sales team, improve conversion and forecasting, protect customer fit, align Sales, Marketing and Solution Consulting, and drive net new recurring revenue and pipeline quality while staying hands-on with key deals.

This role involves acting as a trusted advisor and account manager for enterprise clients, guiding them in IT strategy, infrastructure, and security, while shaping client relationships and improving processes.

Lead consultative sales for managed AI, IT, cloud, cyber and professional services to SMB/mid-market clients. Qualify opportunities, run executive discovery, shape solutions, write proposals, close deals, and ensure clean handovers to delivery teams to create recurring revenue.