Teams at First Focus

Lead customer experience strategy by turning feedback and operational data into prioritized improvements. Map journeys, drive initiatives with delivery teams, coach staff, report insights, and champion a customer-first culture to deliver an easy, fast, consistent, and well-informed experience.

Lead ANZ new-business sales for SMB-focused managed AI & IT services. Coach a small sales team, improve conversion and forecasting, protect customer fit, align Sales, Marketing and Solution Consulting, and drive net new recurring revenue and pipeline quality while staying hands-on with key deals.

This role involves acting as a trusted advisor and account manager for enterprise clients, guiding them in IT strategy, infrastructure, and security, while shaping client relationships and improving processes.