Teams at First Focus

Provide technical support for Microsoft AD, Azure, Microsoft 365 and Exchange environments; troubleshoot desktops, servers, firewalls and networks; work with cloud platforms (Azure, Entra, Hyper-V, Citrix, AWS); use ticketing systems; collaborate with senior engineers on projects and maintain secure, stable customer environments while building trusted relationships.

Serve as a trusted advisor to clients, identifying AI, automation and collaboration opportunities, building roadmaps and business cases, facilitating workshops, driving adoption, and tracking measurable productivity outcomes using Microsoft 365 and modern workplace technologies.

Lead consultative sales for managed AI, IT, cloud, cyber and professional services to SMB/mid-market clients. Qualify opportunities, run executive discovery, shape solutions, write proposals, close deals, and ensure clean handovers to delivery teams to create recurring revenue.