Teams at Fluent Commerce

Leads the global customer support function, overseeing support strategy, team development, incident and problem management, SLA performance, process optimization, and customer and partner experience. Partners with technology teams to address support needs across product development and lifecycle initiatives. Uses data-driven insights to improve support effectiveness and resolve customer issues while building strong stakeholder relationships.

Supports the People & Culture team by coordinating onboarding and offboarding, employee communications, office maintenance, supplies, shipping, and engagement events. The role focuses on creating an excellent employee experience, managing office administration, collaborating across departments, and handling confidential information with integrity. This is a part-time position primarily based in the office, with flexible scheduling across three to four days per week.