Jobs at Fortive

Leads a team of Customer Success Managers supporting a high-volume, scaled SaaS customer portfolio. Responsibilities include coaching and performance management, driving adoption and retention, monitoring customer health and KPIs, managing escalations, coordinating cross-functional resolutions, and improving digital-led success programs. The role works with global stakeholders across US, EMEA, and APAC and operates on an India-based evening or overnight schedule aligned with US Eastern hours.

Implement and configure CMMS and EDMS enterprise software for customers. Responsibilities include requirements gathering, business analysis, data transformation, application configuration, testing, troubleshooting, documentation, end-user training, and onsite consulting. The consultant manages multiple projects, communicates with customer stakeholders, serves as a product subject matter expert, and supports implementation lifecycle activities while building customer relationships and ensuring successful delivery.