Jobs at Genesys

Owns strategic Professional Services sales opportunities across implementation, consulting, and managed services. Develops pipeline, leads complex pursuits, builds executive customer relationships, presents proposals, shapes commercial strategy, negotiates engagements, and drives services bookings. Partners with account executives, customer success, services leaders, and senior stakeholders to align customer priorities with Genesys solutions and support revenue growth.

Own end-to-end enterprise sales across telecommunications accounts, driving new business, retention, expansion, and partner-led opportunities. Build executive relationships, develop account plans, lead value-based presentations and negotiations, manage complex buying cycles, maintain Salesforce forecasts, and coordinate internal and external teams to deliver cloud, AI, automation, contact centre, and customer experience solutions.

Own and optimize B2B digital marketing campaigns across ANZ and India, including paid media, email nurture, content syndication, ABM, website content, and SEO. Manage agencies, vendors, regional budgets, campaign tracking, forecasting, and performance reporting. Drive measurable outcomes including lead generation, account engagement, pipeline contribution, conversion rates, and marketing ROI while localizing global programs for regional audiences.

Identifies, qualifies, and nurtures prospects through outbound outreach, inbound lead follow-up, live chats, phone calls, and email. Converts marketing-qualified leads into sales opportunities, schedules product demonstrations, maintains CRM data, researches prospect contacts, and coordinates lead handoffs with Account Executives. The role supports revenue growth in the ANZ market while meeting quarterly targets and positioning Genesys software and services.

Leads Genesys’ ANZ Solutions Consulting function, managing and developing a high-performing team that supports enterprise sales growth. Responsibilities include go-to-market strategy, technical and consultative sales leadership, AI capability development, solution design, executive customer engagement, partner collaboration, performance reporting, and cross-functional input into product evolution. The role requires scaling SaaS, CX, AI, or enterprise software businesses and driving consistent revenue overachievement across a complex regional market.