Jobs at Genesys

Own the full enterprise sales cycle across Australia’s private healthcare sector, generating new business and expanding existing accounts. Build executive relationships, sell Genesys Cloud, AI, automation, and customer experience solutions, manage partner-led opportunities, negotiate contracts, maintain Salesforce pipeline data, and coordinate internal teams to deliver measurable customer outcomes.

Serve as the Asia Pacific Total Rewards subject matter expert, partnering with HR, payroll, finance and vendors to design, implement and govern compensation and benefits programs. Lead regional compensation cycles, market benchmarking, equity awards, benefits administration, compliance, and analytics. Provide strategic consultation, drive process improvements, support M&A impacts, and ensure alignment between global Total Rewards strategy and local market requirements.

Own and optimize B2B digital marketing campaigns across ANZ and India, including paid media, email nurture, content syndication, ABM, website content, and SEO. Manage agencies, vendors, regional budgets, campaign tracking, forecasting, and performance reporting. Drive measurable outcomes including lead generation, account engagement, pipeline contribution, conversion rates, and marketing ROI while localizing global programs for regional audiences.

Identifies, qualifies, and nurtures prospects through outbound outreach, inbound lead follow-up, live chats, phone calls, and email. Converts marketing-qualified leads into sales opportunities, schedules product demonstrations, maintains CRM data, researches prospect contacts, and coordinates lead handoffs with Account Executives. The role supports revenue growth in the ANZ market while meeting quarterly targets and positioning Genesys software and services.

Leads Genesys’ ANZ Solutions Consulting function, managing and developing a high-performing team that supports enterprise sales growth. Responsibilities include go-to-market strategy, technical and consultative sales leadership, AI capability development, solution design, executive customer engagement, partner collaboration, performance reporting, and cross-functional input into product evolution. The role requires scaling SaaS, CX, AI, or enterprise software businesses and driving consistent revenue overachievement across a complex regional market.

Lead and scale Genesys' APAC CX Advisory practice: set regional strategy and operating model, build a high-performing team, advise C-level customers on AI-enabled CX transformation, drive regional commercial growth, establish governance and methodologies, and collaborate cross-functionally to deliver measurable customer and business outcomes.

Leads enterprise workforce management consulting engagements from discovery through implementation and adoption. Advises executives and operational leaders on forecasting, capacity planning, scheduling, workforce optimization, ROI, cost control, and employee experience. Develops transformation roadmaps, manages stakeholder change, supports sales teams, demonstrates WEM capabilities, and ensures practical delivery. Collaborates with product teams on user stories and epics while managing multiple global customer engagements and maintaining delivery quality.