Teams at Genesys

The Customer Success Director drives customer value across enterprise accounts, ensuring retention, expansion, and execution of strategies to meet business objectives. The role requires collaboration with internal teams to enhance the customer experience and implement solutions for growth and transformation.

As a Forward Deployed Engineer, you'll lead AI transformation for strategic customers, integrating solutions to enhance customer experience through design, prototypes, and optimizations.

Responsible for helping organizations leverage Genesys Cloud's technology to drive customer loyalty and operational efficiency through value consulting and strategic storytelling, engaging with executives and guiding decisions based on data-driven insights.