Teams at Genesys

Leads Genesys’ ANZ Solutions Consulting function, managing and developing a high-performing team that supports enterprise sales growth. Responsibilities include go-to-market strategy, technical and consultative sales leadership, AI capability development, solution design, executive customer engagement, partner collaboration, performance reporting, and cross-functional input into product evolution. The role requires scaling SaaS, CX, AI, or enterprise software businesses and driving consistent revenue overachievement across a complex regional market.

Lead and scale Genesys' APAC CX Advisory practice: set regional strategy and operating model, build a high-performing team, advise C-level customers on AI-enabled CX transformation, drive regional commercial growth, establish governance and methodologies, and collaborate cross-functionally to deliver measurable customer and business outcomes.

Leads enterprise workforce management consulting engagements from discovery through implementation and adoption. Advises executives and operational leaders on forecasting, capacity planning, scheduling, workforce optimization, ROI, cost control, and employee experience. Develops transformation roadmaps, manages stakeholder change, supports sales teams, demonstrates WEM capabilities, and ensures practical delivery. Collaborates with product teams on user stories and epics while managing multiple global customer engagements and maintaining delivery quality.