Teams at Glitch Productions

Owns the design, governance, quality, rollout, and adoption of production systems across animation shows. The role translates production needs into data structures, specifications, workflows, reporting, training, and system standards using ShotGrid, spreadsheets, and related tools. It partners with production and technology teams, audits data quality, manages show setup and closeout, supports system requests, and ensures production information is reliable for scheduling, capacity planning, and reporting.

Manage day-to-day Business Systems operations by coordinating initiatives, tracking milestones, leading change management, documenting workflows, triaging requests, auditing system usage, and supporting governance. The role partners across departments to improve processes, roll out systems, prepare training materials, monitor adoption, report on system health, and ensure projects and operational priorities remain on track.

Provide first-line technical support for artists and staff, troubleshooting and repairing hardware, AV equipment, network systems, and creative software. Manage Active Directory accounts and group policies, Google Enterprise users, cybersecurity tools, Perforce, virtualization platforms, monitoring tools, and office inventory. Document incidents, network changes, maintenance procedures, and helpdesk guidance while recommending improvements to infrastructure and supporting a global technology team.