Gradient AI Company Culture & Values

How would you describe your company’s approach to remote-first work? What have been the greatest successes thus far and what obstacles have you overcome in building a remote team?

As a company that was just beginning its journey shortly before the Covid-19 pandemic, we didn’t have much of a choice but to hire remotely in the early days. However, we quickly embraced the benefits of a remote-first approach. Hiring without geographic limitations allowed us to focus on bringing in the best talent, wherever they lived, rather than being constrained to a single market.

One of the most immediate challenges was the lack of face-to-face interaction. To help bridge that gap, we implemented a camera-on culture for collaborative moments, which has allowed us to better connect with our remote teammates and build stronger relationships across the organization.

Over time, building a remote-heavy organization has helped us foster a culture of trust, autonomy and flexibility. Our teams operate with a high degree of ownership and we’ve been intentional about giving Gradiators the space and support to work in the ways that enable them to be most successful.

How does your team stay connected in a remote-first office? Are there specific tools you rely on to communicate and collaborate together?

Our team stays connected by relying on a combination of Slack for day-to-day messaging and Microsoft Teams for video meetings and real-time collaboration. Within Slack, we use a variety of channels to keep everyone informed — from company-wide updates to team-specific conversations.

We’ve also created several channels that help build connections beyond work. For example, we have a pets channel (#tails-of-joy), a space to share what we’re doing outside of work (#off-the-clock) and a general catch-all channel for anything fun or random (#random). 

While we don’t require cameras to be on for every meeting, we do encourage people to turn them on during collaborative discussions or connection-focused moments. It helps us bridge the gap of remote work and creates a stronger sense of presence and team cohesion.

How does your company build culture in a remote-first office? What specific rituals or initiatives does your team use to create a more inclusive, engaged environment?

We’re intentional about creating moments of connection in a remote-first environment. Each month, we host a company-wide meeting where we encourage cameras on and kick things off with a fun icebreaker or question prompt to get the conversation flowing.

We’ve also introduced weekly “water cooler questions” in our #random Slack channel every Wednesday. They’re light, sometimes unexpected and have sparked great cross-team conversations — it’s been a simple but effective way to help people get to know each other beyond their day-to-day work.

Additionally, we run regular engagement surveys to understand what’s resonating with the team and where we can improve. These touchpoints help us stay connected, keep a pulse on culture and continue building an inclusive, engaged environment.

How does Gradient AI help team members recharge during the holiday season?

This year, we introduced “recharge days” — dedicated days off for all staff to take a break from work. We understand how hard our employees have been working, and we want to ensure their efforts don’t go unnoticed. We’ve offered extended weekends during the Fourth of July and Thanksgiving, and we’re excited to continue this practice during the upcoming holiday season. Our goal is to give everyone the opportunity to fully relax and recharge, so they can return to work feeling refreshed and energized.

Why is this support important from a work-life balance perspective?

Providing recharge days is crucial for fostering a healthy work-life balance. By actively prioritizing time off and supporting mental health, we’re helping our team avoid burnout and maintain long-term productivity and engagement. This approach also reinforces that we value our employees as individuals, not just for their work output, creating a culture of trust and well-being.

What kind of feedback has your team received regarding this support during the holiday season? How has it positively impacted employees? 

The feedback we’ve received has been overwhelmingly positive. Many employees have expressed how much they appreciate the recharge days. One team member shared that the extra time off allowed them to take a much-needed break and reconnect with family, which made a noticeable difference in their focus and motivation upon returning to work. Another employee mentioned that having long weekends throughout the year has helped them manage stress better and maintain a more consistent work-life balance. Overall, the recharge days have not only helped to reduce burnout but have also increased employee satisfaction and engagement.