Jobs at Harvey

Work directly with law firms and corporate legal teams to design, pilot, and deploy AI-powered legal workflows. Diagnose high-value opportunities, lead discovery and onboarding, translate user insights into roadmap direction, and partner with go-to-market and customer success to embed the platform and measure business impact across practice areas.

Provide commercial legal support for AI SaaS contracts: draft, review, and negotiate technology and IP-rich agreements; partner with sales and cross-functional teams; develop training/resources; and support broader product counseling and IP matters in a fast-growing startup.

Own strategic relationships for a portfolio of major APAC accounts, drive adoption and retention of an enterprise AI platform, lead change management and executive engagement, surface customer insights to Product, and enable expansion across complex legal and enterprise environments.

Provide frontline technical support to enterprise customers for an AI-driven platform, handling API/authentication issues, error logs, and product queries. Triage and escalate complex problems, document interactions, update knowledge base content, and collaborate cross-functionally to improve product and support processes. Work Wed–Sun on a hybrid schedule in Sydney.

Lead and scale a team of Legal Engineer - Product Specialists to drive adoption, retention, and expansion across Harvey’s enterprise customers. Engage directly with strategic accounts, coach staff through complex engagements, build playbooks and enablement, manage team operations and performance metrics, and partner with Product, Sales, and Marketing to translate customer insights into product and GTM improvements.

The User Operations Specialist will support internal teams and customers by managing non-technical support inquiries, ensuring timely and accurate responses while maintaining ticket quality and consistency in a fast-paced environment.

Serve as a technical escalation lead for major APAC enterprise customers, triaging and resolving high-severity issues, coordinating cross-functional teams, maintaining account context, leading incident communications, documenting root causes, and building escalation playbooks and runbooks tailored to APAC.