Jobs at Heidi Health

Own and maintain the Help Center and support content end-to-end. Partner with Product, Engineering, Marketing, and Support to deliver timely, structured content that feeds both human and AI-assisted support tools. Build content systems, write articles and SOPs, standardize cross-audience approaches, and fast-track fixes for top ticket drivers.

The Customer Success Enablement Lead will improve operational clarity and efficiency across customer-facing teams, build dashboards, streamline workflows, and drive initiatives to enhance customer value and engagement.

Own the integrations product and platform: set roadmap, prioritize connectors, drive migration to a shared integration framework, and enable customers and regional teams. Translate EMR/HL7/FHIR realities into specs, ensure integration quality and reliability, and balance build-vs-configure trade-offs while working with engineering, commercial, and EHR partners.

The Senior DevOps Engineer will enhance GCP platforms, implement networking solutions, automate infrastructure with Terraform, and improve CI/CD pipelines while collaborating with application teams.

Manage the end-to-end Order-to-Cash cycle for Heidi, overseeing invoicing, collections, and cash application while leading a team of AR analysts and implementing improvements.

The Customer Systems Lead will manage and improve the customer systems ecosystem, ensuring seamless integration of data and operational workflows to enhance customer experience in a healthcare context.

Lead the customer relationship lifecycle for major healthcare clients, ensuring successful implementation, adoption, and commercial outcomes while building executive partnerships and managing cross-functional coordination.

Design and maintain scalable build systems, develop tools for faster iteration, automate processes, ensure deployment reliability, and collaborate across teams.

The Heidi Entry Program seeks smart young talents with a strong aptitude for various functions in healthcare. Applicants do not need prior experience; qualities like intelligence, judgment, and a desire for growth are prioritized. Successful candidates will help develop AI solutions that enhance clinician efficiency and patient care.

Own month-end and year-end close across global entities; maintain financial controls, intercompany and reconciliations; deliver management reports and statutory filings (IFRS/local GAAP); manage and develop the accounting team; oversee tax/regulatory obligations and audits; improve ERP workflows, integrations and automation; partner with AR, FP&A and FinOps to scale the finance function and apply AI tooling to increase efficiency.

The Solutions Engineer conducts technical discovery, designs solutions, supports RFPs, accelerates deals, and manages post-sales processes in healthcare SaaS.

Heidi is seeking passionate individuals interested in improving healthcare through technology. This expression of interest allows you to join their Talent Community for potential future openings.