Teams at Hewlett Packard Enterprise

Leads consulting, architecture, and delivery for large-scale service provider and telecommunications network transformation programs. Designs Juniper-based BNG, CGNAT, ISP, IP core, routing, switching, and broadband architectures; advises executives; governs technical decisions; mentors teams; and leads customer workshops. Supports presales through solution strategy, statements of work, cost modeling, proposals, and opportunity development while ensuring delivery quality, customer outcomes, and revenue growth.

Provides remote technical support for customer infrastructure, resolving hardware and software incidents through phone and e-support. Diagnoses routers, switches, firewalls, operating systems, VMware, servers, and storage; records incidents and resolutions in ServiceNow and knowledge systems; escalates issues when needed; manages customer communication and service-level requirements while maintaining ITIL practices.

Manages virtual sales for server and storage solutions across assigned Canberra accounts within federal government and defense agencies. Builds account plans, generates and qualifies leads, develops sales pipelines, forecasts activity, positions HPE products, and drives acquisitions, retention, and sales closure. Collaborates with field sales, partners, and customers, while potentially coaching team members.