Teams at Hospitals Contribution Fund of Australia Limited

Leads HCF’s enterprise retention strategy and roadmap, driving data-led initiatives to improve member retention, loyalty, gross margin, and net growth. Oversees predictive modelling, lifetime value frameworks, personalised engagement, forecasting, governance, and executive reporting. Partners with senior stakeholders across Marketing, Product, Data, Digital, Operations, and Member Experience while leading a high-performing cross-functional team.

Manages operational risk and resilience across the COO Group. The role advises stakeholders, challenges risk decisions, assesses controls, maintains risk registers, manages incidents and remediation, evaluates service-provider risks, and supports project and change risk management. It analyzes risk and resilience data and prepares reporting for senior leaders, governance committees and Board forums. The position also supports regulatory, audit, business continuity and CPS 230 obligations.

Make outbound calls to prospective members to promote HCF products and services, manage acquisition leads and campaigns, complete membership applications, maintain accurate records, meet sales and compliance targets, respond to enquiries, and collaborate with the sales team to improve performance.