Jobs at THE ICONIC

Provides on-site first- and second-line IT support across corporate and fulfillment-center environments. Responsibilities include troubleshooting hardware, software, devices, networks, printers, audiovisual equipment, and access issues; managing tickets, assets, onboarding and offboarding; maintaining documentation; coordinating suppliers; and identifying service improvements. The role requires strong communication, problem-solving, and hands-on support skills across Windows, Apple, mobile, cloud productivity, identity, endpoint management, and warehouse technologies.

Lead the strategy, operation, security, resilience, and modernization of hybrid infrastructure across AWS, Azure, and on-premises environments. Oversee enterprise and cloud networking, core systems, identity platforms, monitoring, patching, backups, disaster recovery, compliance controls, and cost optimization. Manage and coach a small technical team while driving operational excellence, automation, change governance, and infrastructure improvement initiatives.

Support own-brand product conception and development across an allocated category. Manage sample technical packs, fabric/print/trim sourcing, attend fit sessions, approve final samples, support trend forecasting, participate in range planning, and liaise with manufacturers and design team to ensure quality, fit, timing, and commercial alignment.

Lead the transformation of customer operations into an AI-enabled, high-performing function. Develop and execute multi-year roadmaps, optimize operating models and vendor/tech ecosystems, lead onshore/offshore service and creative production teams, deliver automation and personalization programs, drive cost-to-serve and NPS/CSAT improvements, and translate customer insights into commercial outcomes.

Lead day-to-day social activity for Own Brand channels: create, schedule and publish trend-led content, manage content calendars, engage communities, analyse performance, support influencer/UGC review and collaborate cross-functionally to drive brand growth and engagement.