Teams at THE ICONIC

Provides on-site first- and second-line IT support across corporate and fulfillment-center environments. Responsibilities include troubleshooting hardware, software, devices, networks, printers, audiovisual equipment, and access issues; managing tickets, assets, onboarding and offboarding; maintaining documentation; coordinating suppliers; and identifying service improvements. The role requires strong communication, problem-solving, and hands-on support skills across Windows, Apple, mobile, cloud productivity, identity, endpoint management, and warehouse technologies.

Lead the strategy, operation, security, resilience, and modernization of hybrid infrastructure across AWS, Azure, and on-premises environments. Oversee enterprise and cloud networking, core systems, identity platforms, monitoring, patching, backups, disaster recovery, compliance controls, and cost optimization. Manage and coach a small technical team while driving operational excellence, automation, change governance, and infrastructure improvement initiatives.

Support own-brand product conception and development across an allocated category. Manage sample technical packs, fabric/print/trim sourcing, attend fit sessions, approve final samples, support trend forecasting, participate in range planning, and liaise with manufacturers and design team to ensure quality, fit, timing, and commercial alignment.