Teams at impact.com

Develop and execute performance-based creator strategies across APJ, recruit and onboard creators, and build long-term creator relationships. Provide coaching on conversion optimization, campaign mechanics, and partnership best practices. Analyze engagement, conversion, and ROI data to improve campaigns and incentives. Gather creator feedback and collaborate with product and operations teams to enhance the platform and creator experience.

Own client onboarding for new accounts by configuring and launching integrations, leading technical discovery, proposing solutions, troubleshooting issues, and ensuring accurate implementation metrics. Manage client communications, training, documentation, stakeholder alignment, and issue escalation while partnering with Solutions Architects, Client Success, and internal teams. The role requires customer-centric technical communication, web technology knowledge, AI experience, and the ability to manage implementation projects on a SaaS platform.